A health system in Florida is seeking a Hospitality Operations Manager to join their team. The Hospitality Operations Manager will oversee the daily operations of the Environmental Services (EVS) department. This role involves leading and mentoring the team, managing departmental tasks, and ensuring exceptional cleanliness and patient satisfaction in line with the organizational goals.
Key Responsibilities:
- Manage daily EVS operations, including staffing, scheduling, and budgeting.
- Utilize technology tools such as TeleTracking, IS Optimizer, and Epic EMR to enhance operations.
- Monitor key metrics like HCAHPS cleanliness scores and bed turn times and implement improvement strategies.
- Lead and develop the EVS team, fostering a collaborative and positive work environment.
- Conduct regular rounds and maintain a hands-on approach to ensure service quality.
Required Qualifications:
- Bachelor's degree in Business Administration or related field, or equivalent experience.
- Minimum of five (5) years in Hospital Environmental Services Management.
- Proven track record with complex hospital environments and measurable deliverables in EVS.
Preferred Qualifications:
- Experience with contract management firms.
- Proficiency in Microsoft Word, Excel, and intranet/internet applications.
- Strong leadership skills with a hands-on, inclusive approach and ability to manage change.