Job Title: Hospitality Supervisor - EveningsJob Purpose
- Oversee front line operations to ensure staffing, equipment, supplies, cleanliness and service standards are met
- Be the primary point of contact for members and staff inquiries
- Provide assistance to members and staff as needed
- Demonstrate knowledge of practices, systems and procedures
- Utilize a degree of creativity and demonstrate to our members that we care about their well-being
Manages Operations
- Monitor club operations with an evident presence providing genuine hospitality
- Assess all scheduled activities to confirm all planned elements of experience are delivered, including signage, temperature, cleanliness, equipment, amenities and staffing
- Provide answers to member inquiries utilizing flyers, website and department staff resources
- Monitor club cleanliness and status of locker room supplies and direct housekeeping as needed
- Give facility tours to prospective members as needed. Greet and report initial assessment of employment applicants
- Ensure opening and closing procedures are completed as required
- Log and deliver packages to the appropriate departments as required
- Perform cash deposits and cash draw procedures as required
- Give access to locked areas for staff, vendors and contractors, and record key usage
Staff Results
- Show attention to detail by identifying and addressing any obstacles or issues staff are experiencing
- Assist as necessary in department tasks to ensure a positive member experience
- Facilitate solutions to problems
- Coach operational, mission and core value standards
- Account for department staffing
- Address staffing needs and department readiness with the use of, email, phone, etc.
- Ensure staff take necessary breaks and cover as necessary
Professional and Technical Knowledge
- Ongoing Club Fit Compliance Training in 1Huddle and MOD Training
- Professional Certification
- CPR AED
- First Aid
- Other:
- Working knowledge of Microsoft Outlook, Word, and Excel
- Working knowledge of Jonas front desk processes and workflows
- Familiar with telephone systems and emergency outage procedures
- Perform other duties as assigned
Team Work
- Advise appropriate Maintenance Department contacts when facility issues arise or are reported and identified.
- Notify department manager of specific incidents and/or accidents that require follow-up.
- Respond to and document all accidents and incidents
- Complete all required logs or reports; MOD reports and Lost and Found logs
- Report observations to improve our daily operations and execution of activities
- Respond to member feedback (if applicable)
- Interact and work with staff at all levels in the club
- Assist when coverage is needed
- Partner with department managers to facilitate a smooth operation
Job Requirements Ability to:
- Walk, sit, or stand for extended periods of time
- Lift 25lbs
- Understand and communicate both verbally and written in English
- Follow relevant directions
- Think independently and suggest effective solutions to potential challenges
- Work a flexible schedule as required by business needs
- Understand and comply with all company safety policies and their requirements
- Attend training meetings as schedules
- Ability to work approximately 30 hours per week
- Available to work evenings
Reporting Structure
- Direct line to Manager of Hospitality Services
Pay Range$18 - $20/ hrClub Fit is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Applicants must be at least 18 years old or if not, provide proof of eligibility to work and have a legal right to work in the United States. This job posting describes the general requirements for the position and is not a complete statement of duties, responsibilities of requirements. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.Other details
- Pay Type Hourly
- Min Hiring Rate $18.00
- Max Hiring Rate $20.00
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