Location: New York,NY, USA
DescriptionLEGENDSFounded in 2008, Legends' operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.ATTRACTIONSGlobal Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.Custom narratives to guide the journey, delivered to deeply engage distinct visitor groupsBold and dramatic design to push the envelope on the physical space and inspire awe and wonderRe-imagined dining experiences to delight local foodiesLeading-edge technology and innovation to drive interactivity and create fully immersive experiencesLegends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners.ONE WORLD OBSERVATORYPositioned at the top of One World Trade Center—the tallest building in the Western Hemisphere—on levels 100, 101, and 102, One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views—evoking feelings of the City's signature pride, hope and determination (including special interactive experiences and dining options, plus a sit-down restaurant). In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).THE ROLEThe Restaurant Host is responsible for welcoming and warmly greeting guests on arrival, answering telephone calls at the Host Stand, taking reservations, and managing the efficient and timely seating of our guests to a table that best serves their wishes. The role reports to the Food & Beverage Manager.ESSENTIAL FUNCTIONSPractice safe work habits and follow all safety policies and procedures and regulationsWarmly and graciously greet all guests upon arrivalProvide guidance to guests at One World Observatory inclusive of dining options and general New York City informationUtilize electronic table management system to monitor dining room and guest flow, maximize table usage, and minimize customer wait timesExplain the restaurant concept to guestsRecord guest names and number of people in party when immediate seating is unavailableBe knowledgeable about the floor plan, server station assignments, and table numbersProvide guests with estimated wait timesAlways maintain a professional, courteous attitude when confronted with hostile or impatient guestsAccommodate special seating requests for guests whenever possibleSeat guests based on guest preferences and balancing of customer flow in service stationsOffer guests menus and inform them of their server's nameInspect tables for proper presentation and completenessRelay messages to servers and bus-persons as neededRelay guest comments or suggestions to the manager on dutyMaintain supplies at the host standClean menus of food and/or stainsKeep work area, including storage areas, clean and organizedPerform general cleaning and sanitizing tasks to adhere to health and safety standardsAttend mandatory meetingsThank guests as they leave and invite them to returnComplete other duties as assigned by leadershipQUALIFICATIONSTo perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required:At least one year experience in the food and beverage industryFluency in multiple languagesMust be personable, friendly and welcomingAbility to work extended hours and flexible shifts including mornings, nights, weekends and holidaysAbility to stand for extended periods and to walk to and from the host stand multiple times while on shiftKnowledgeable of electronic reservation systems (preferably OpenTable)Great communication and customer service skillsAbility to maintain personal hygiene and a well-groomed appearance per appearance policyAbility to work independently or in a team during set up and execution of serviceWillingness and drive to exceed guest expectationsAbility to effectively listen and take direction/instructionAbility to effectively communicate with team and guestsExcellent knowledge of food and beverage preparation and service standardsAbility to handle challenges (including anticipating, preventing, identifying and solving as necessary)Ability to lift up to 10lbs on an occasional basisCOMPENSATION$20.00/hour + generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.WORKING CONDITIONSOn-Site. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.QualificationsSkillsRequiredTime Management: AdvancedTeam Work: ExpertCustomer Service: ExpertCommunication: ExpertPreferredForeign Language - Spanish: IntermediateBehaviorsRequiredDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellTeam Player: Works well as a member of a groupEnthusiastic: Shows intense and eager enjoyment and interestPreferredInnovative: Consistently introduces new ideas and demonstrates original thinkingMotivationsRequiredAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationSelf-Starter: Inspired to perform without outside helpGrowth Opportunities: Inspired to perform well by the chance to take on more responsibilityEducationPreferredHigh School or betterExperienceRequired1 year: Prior experience with OpenTable (preferred), Resy, or any other reservation system in a high volume, fine dining restaurant