WHEN WORKING AS A HOST:SUMMARYCandidate acts as a host/hostess for the restaurant by taking reservations, greeting guests and seating guests in a positive friendly manner.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.Other duties may be assigned.
- Maintains full knowledge of restaurant lay-out and seats patrons based off of specific layout.
- Maintains a thorough knowledge of menu items.
- Communicates to management in a timely fashion any guest compliments or complaints.
- Candidate must maintain a positive and friendly demeanor, have excellent communication skills and be able to work with the public in a large dining room.
- Candidate will assist in restaurant as needed and will perform all other duties as assigned.
- Will work nights, weekends, holidays and special events.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION/EXPERIENCEHigh school diploma or equivalent preferred but not required.One year of food or hospitality service experience preferred. LANGUAGE ABILITYAbility to read and interpret documents such as safety rules, procedure manuals and menus.Ability to speak effectively before groups of customers or employees of the organization.MATH ABILITYAbility to calculate figures and amounts such as discounts, interest commissions, proportions, percentages, area, circumference, and volume.REASONING ABILITYAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.COMPUTER SKILLSBasic computer skills required.CERTIFICATES AND LICENSESCandidate must be able to obtain appropriate licensing.SUPERVISORY RESPONSIBILITIESThere are no supervisory responsibilities in this position.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is loud.There is smoking in the Casino, and therefore the environment may be smoky.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Candidate must be able to sit, walk, and stand for extended periods of time.Candidate is occasionally required to reach with hands and arms.Candidate is required to talk and hear.The employee may be required to lift up to 25 lbs.Specific vision abilities required by this job include close vision.WHEN WORKING AS A FOOD RUNNER:SUMMARYCandidate provides assistance to the servers and restaurant supervisors at all times to exceed guest expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.Other duties may be assigned.
- Clears and resets tables.
- Stocks dinnerware.
- Provides water and bread service to tables.
- Replenishes soda bag in a box.
- Polishes silverware according to the standards of the dining room.
- Candidate will maintain a sanitized, neat and orderly work area and replenish items i.e. beverages, napkins, condiments etc. as assigned.
- Candidate may be requested to expedite food to insure guests' satisfaction.
- Must be able to carry food from the production line to the guest table.
- Serves guests by following the pivot point method.
- Retrieves additional items for guests in a professional manner.
- Uses Safe Food Handling practices while handling food and service utensils at all times.
- Must possess a thorough knowledge of menu items, including features.
- Communicates to management in a timely fashion about any guest compliments or complaints.
- May be required to watch over tables to clear courses once finished.
- Performs cleaning duties in both the front and back of the house.
- Works in a fun and friendly team environment while keeping assigned work areas and personal appearance neat, clean and organized.
- Will work nights, weekends, holidays and special events.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Candidate must be polite, interact well with guests and fellow team members while maintaining a professional appearance throughout the operation. Candidate must be committed to 100% customer service. EDUCATION/EXPERIENCEHigh school diploma or equivalent preferred but not required.One year of food or hospitality service experience preferred. LANGUAGE ABILITYAbility to read and interpret documents such as safety rules, procedure manuals and menus.Ability to speak effectively before groups of customers or employees of the organization.MATH ABILITYAbility to calculate figures and amounts such as discounts, interest commissions, proportions, percentages, area, circumference, and volume.REASONING ABILITYAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.COMPUTER SKILLSNo computer skills required.CERTIFICATES AND LICENSESCandidate must be able to obtain appropriate licensing. SUPERVISORY RESPONSIBILITIESThere are no supervisory responsibilities in this position.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is loud.There is smoking in the Casino, and therefore the environment may be smoky. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Candidate must be able to sit, walk, and stand for extended periods of time.Candidate is occasionally required to reach with hands and arms.Candidate is required to talk and hear.Candidate must be physically able to lift up to 30 pounds, bend, stoop, climb, and reach with or without reasonable accommodation.Specific vision abilities required by this job include close vision.