About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.
We're Hiring!We're recruiting for a Host/Hostess. Be the first radiant face our guests see when they visit us! Four Seasons Resort and Residences features two exciting restaurants: Truss Restaurant + Bar AND the Michelin Star fine dining restaurant, Auro.
The Position/RoleThe Host is an essential member of the team. The Host is expected to embody the hospitality, charm and professionalism of our organization. The Host is the guest's first impression of the restaurant, with knowledge of menus, menu ingredients and guest preferences. The Host will seat guests while coordinating guest reservations and manage the restaurant flow to ensure correct pacing, respond to inquiries and interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
Responsibilities- Seat guests promptly at a table pre-set for the number in the party and according to guest preference and service sequence and standards.
- Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
- Use the available software to manage the restaurant capacity and guest profiles while communicating these to the Restaurant and Management Team.
- Answer telephones and emails according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
- Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest's name consistently.
- Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
- Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
- Work harmoniously and professionally with co-workers and supervisors.
- Complete special projects (menu changes, signage, etc.) as instructed.
- Ensure proper table set-up and make minor adjustments as needed.
- Take guests orders.
- Plate and prepare food items.
- Perform other tasks or projects as assigned by management.
- Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed.
Who You Are- High School education or equivalent experience.
- Six to twelve months of restaurant, food and beverage, or equivalent experience is required.
- Must of Food Handlers Permit and Responsible Beverage Service (RBS) Permit.
- Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.
- Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts.
- Ability to carry and balance a tray. Ability to accurately process cash and credit card transactions.
- Ability to multi-task in a high volume and demanding environment.
- Strong computer skills.
- Strong problem solving skills, ability to handle difficult situations and guests.
- Requires reading, writing and oral proficiency in the English language.
- Valid driver's license and clean driving record.
This position is
not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.
About the companyFour Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Our employee-centric approach will have you feeling like family in no time!
Benefits & Compensation Information Four Seasons Resort and Residences Napa Valley employees can enjoy:
- Hourly: $22.90
- Competitive Salary & Benefits
- Cigna medical and dental benefit options
- 8 weeks of New Parental Leave Pay
- Excellent Training and Development opportunities
- Complimentary accommodation at other Four Seasons Hotels and Resorts
- Complimentary Employee Meals
- 401k Retirement Plans
To apply, please click on the APPLY button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding.
Learn more about what it is like to work at Four Seasons, visit us: If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at ...@fourseasons.com.Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -