Description Come and Join Our Team! We offer great benefits, competitive wages, along with Disney passes and discounts! General Description Being a Host/Hostess is more than just greeting and seating guests. The primary responsibility of the Host/Hostess is to be the first point of contact for the guest with the restaurant. The Host/Hostess must know everything about the restaurant, from hours of operation and directions to reservations and available seating. This information is used to make the guests' arrival at the restaurant a flawless experience and to keep other team members informed of what to expect. Work Duties
- Answer phone in a timely and appropriate manner
- Prepare and maintain Host/Hostess area for guest arrival
- Properly and efficiently utilize the restaurant reservation, seating and paging systems
- Politely greet all guests in a timely fashion
- Lead guests to the table and seat guests in an appropriate fashion
- Politely inform guests of wait times and prepare wait lists as necessary
- Answer any guest questions as necessary
- Offer all guests a fond farewell
- Have basic knowledge of acceptable forms of payment and the Disney Dining Plan
- Perform work duties in compliance with all Company guidelines and policies
- Display proper food safety procedures at all times
- Follow all necessary laws and processes for the safe service of alcohol
- Work closely with all other team members and display good teamwork
- Follow the Disney 5-Keys Basics, Service Basics and Company Guidelines at all times
- All other tasks as assigned
NOTE: This Job Description is subject to change at any time Position Requirements Work Experience & Education Requirements
- Minimum of one year of restaurant experience preferred
- Minimum of a high school diploma or equivalent
- Previous host/hostess experience preferred
- Must have or be able to obtain a State of Florida Food Safety Certificate
- Must have or be able to obtain a Florida Responsible Vendors Certificate
- Must be well versed in food safety - including proper techniques for handling food and personal hygiene requirement.
- Must be well versed in laws and company practices regarding the safe and legal service of alcoholic beverages
Working Conditions & Physical Requirements
- Must be able to perform all necessary job functions
- Must be able to stand and be mobile for up to 4 consecutive hours
- Must be able to function in narrow spaces, such as those found in kitchens and dining rooms
- Must be able to lift and carry equipment/food up to 50 pounds
- Must be able to push and pull (carts, doors etc.)
- Must be able to reach, bend, kneel, stoop and crouch
- Must be able to perform repetitive tasks
- Must be able to complete work duties in a variety of environmental conditions, including coolers, freezers, kitchen environments and outdoors
- Must be able to work around foods containing various food allergens
- Must be able to communicate and interact politely and effectively with guests of all types
- Must be able to effectively satisfy guest demands
- Must be able to work effectively in a fast-paced environment
- Must be fluent in the English language
- Must be available to work weekends and holidays
- Must be able to arrive for all assigned shifts on-time
- Must be able to comply company appearance guidelines
Position Host-Hostess (Table Service) Division Vista Springs dba Frontera Cocina at Disney Springs Location Frontera Cocina