JOB SUMMARY The Host/Hostess is a game day position responsible for greeting guests, management of elevator, escalator, and turnstile operations at Citizens Bank Park.This is customer facing position that requires a high level of customer service to our guests. RESPONSIBILITIESGreeting guests as they enter the ballpark or seating area which includes:
- Escorting guests to their specific seat.
- Maintaining ticket discipline by checking ticket accuracy.
- Managing the guest experience by enforcing the Phillies Code of Conduct policies.
- Answer any questions that guest may have.
- Ensuring the safety of our guests by investigating any bats or baseballs that may enter the seating area.
- Manage guest movement during the time that the ball is in play.
- Report any incidents by using the incident tracking system.
- Take direction from supervisors.
- Communicate security issues to supervisors.
Management of elevator and escalator operations which includes:
- Ensuring guests are transported safely throughout the ballpark.
- Answer any questions that guest may have.
- Advise supervisors of any operational or mechanical issues.
Management of turnstile area to ensure quick and safe entry into the ballpark, which includes:
- Ensuring the turnstiles are uncovered, powered up and is clear of debris for each event.Greeting guests as they approach the turnstile and assist with ticket scanning.
- Ensuring the guest enters through the turnstile safely.
- Answer any questions the guest may have.
- Advise supervisors of any ticketing issues.
- Ensuring that all turnstiles are properly powered down and covered at the end of each event.
REQUIREMENTS
- Excellent written and verbal communication skills and have great attention to detail.
- Must be able to work autonomously and with a team at all levels of the organization and with a diverse work force.
- Availability to work long hours, including nights, weekends and holidays.
- Strong customer service skills.
- Strong teamwork attitude.
PHYSICAL REQUIREMENTS
- Constant standing for extended periods of time lasting a minimum of 5 hours per event.
- Frequent walking to monitor sections, which may involve ascending/descending stairs and walking up inclines and/or uneven surfaces.
- Occasional lifting and/or moving up to 25 pounds.
- Ability to work in outdoor weather conditions for extended periods of time.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.