Resorts World Catskills
Location: Monticello,NY, USA
Date: 2024-12-17T23:36:28Z
Job Description:
DescriptionEssential Functions:+ Greets and seats customers.+ Supplies guests with information on services available on property.+ Answers phone calls and directs them appropriately.+ Accurately makes and cancels reservations.+ Effectively maintains wait and quote times.+ Takes orders over the phone, ensures all items are in a bag and ready for the guests.+ May handle cash transactions at the host stand.+ Accommodates any special needs of guests, i.e., boosters, highchairs, etc.Performs other tasks as assigned.Core Competencies:+ Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive+ Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company's success+ Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations+ Demonstrates the courage and initiative to present new ideas and perspective to create positive results+ Exhibits respectful consideration of viewpoints, situations and others+ Puts the guest at the forefront of every decisionEssential Functions:+ Strong interpersonal and communication skills required+ Strong organizational skills and attention to detail required+ Exhibit teamwork+ Ability to work in a fast-paced environment+ Ability to multi-taskKnowledge/Work Experience:+ Must be 18 years or older+ High school diploma or G.E.D preferred+ Experience in customer service or hospitality preferred+ Previous experience in gourmet or fine-dining preferred+ Must have a NYS Food Handlers Permit
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