Job DescriptionKEY JOB FUNCTIONS:
- Provides superior customer service while interacting with guests and co-workers.
- Responsible for and maintains the cleanliness of the entrance to the restaurant and/or dining room.
- Manages the wait lines and effectively and efficiently seats guests.
- Ensures guests are comfortable and served within a reasonable amount of time.
- Remains aware of the level of service being provided by servers and adjusts seating accordingly to prevent unmanageable workloads in any of the stations.
- Maintains familiarity with the daily menu, hours and days of restaurant and/or dining room.
- Assists other team members in clearing, cleaning and re-setting tables.
- As required and appropriate; places, preps and delivers to go orders to the casino.
- Other duties as assigned
EDUCATION and/or EXPERIENCE:
- High school diploma or equivalent required.
- Previous restaurant experience as a server, cashier, or hostess preferred.
- Must have excellent communication skills and proper phone etiquette.
- Great interpersonal skills, cheerful attitude, and team player are required.
- Must possess basic computer knowledge.
QUALIFICATIONS:
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
WORK ENVIRONMENT:
- Must be able to work independently.
- Must be able to sit and/or stand for long periods of time (minimum of four hours).
- Demonstrates a sense of urgency while performing tasks and meeting deadlines.
- Must be able to maneuver throughout all areas of the casino; from floor to floor either by stairways (minimum of 20 steps) or escalator.
- Must be able to lift, carry and/or push a minimum of 40 lbs.
- Must be able to stoop, kneel, bend, twist, turn, push, pull, grasp objects and the manual dexterity to operate a computer and other necessary office equipment.
- Must be able to tolerate areas containing secondhand smoke, dust, loud noises and bright lights.
- Must be able to work varied shifts, weekends and holidays as needed.
Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).