Job Title: Host/Hostess, Guest ServicesJob Pay Range: $17.00-$19.00 per hour inclusive of hourly pay rate + gratuity**$17.00-$19.00 per hour based on $15.00 per hour base wage + gratuity paid per shift; historically, this position averages gratuity earnings of $2.00-$4.00 per hour. Total gratuity will fluctuate per shift. Job Summary:The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.As a member of the Guest Services team, you will be coordinating front of the hotel operations, working closely with Door staff, Bell staff, Key Control, Shuttle Drivers and other Departments to ensure excellent service. This role will also be available to answer guest questions and direct them to the correct location or person to take care of their needs.Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.What you will be doing:
- Smile and welcome guests with a positive attitude that supports the philosophy of The BroAdmoor Hotel.
- Keep consistent records of the activities taking place at the Guest Services desk.
- Greet guests checking-in, in the absence of a Bell attendant.
- Direct Bell Attendant activities, including fronts, lasts, room moves etc.
- Assist Bell staff in handling and storing luggage.
- Answer guest questions accurately. Possess an ample knowledge of the Hotel and surroundings.
- Answer phones using proper phone etiquette and promptly.
- Assist Supervisors with varied tasks associated with the Department, including bag drops/pulls, transportation and deliveries
- Coordinates deliveries to guest's rooms or other Departments when necessary.
- Maintain a neat area and a well stocked Bell Desk.
- Make dining reservations for on property restaurants and provide directions as needed.
- Proficient utilizing of the computer to find and use guest/Hotel information.
- Attend daily pre-shift meetings.
- Maintain confidentiality of any guest information.
- Greet and assist guests as a Door Host/Hostess.
- Check out with supervisor at end of shift.
- Willingness to work in a fast-paced, team-oriented environment
- Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
- Other duties as assigned
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.What we are looking for:
- High school diploma or General Education Degree (GED); or related experience and/or training. Equivalent combination of education and experience will be considered.
- Ideal candidate will have previous experience with providing exceptional customer service
- Valid Drivers License preferred
- Any employee driving a Broadmoor vehicle must be 18 years or older
- The employee is occasionally required to lift/pull/push up to 100 pounds.
- Enthusiastic, friendly, and energetic team member who works well with others
- Strong interpersonal communication skills
*Reasonable accommodations will be made for individuals with disabilities*Don't meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At The Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.Why Choose The Broadmoor (Benefits)Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.
- Benefits - Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
- Career Development - We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.
The application deadline for this position is May 15th, 2024 to beconsidered. We encourage applicants to apply early for full consideration and this posting will remain open until filled.