ESSENTIAL FUNCTIONS:
(These functions areintended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Creates an atmosphere that induces guests to make Hard Rock Casino Hotel & Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Welcome every guest in order to improve guest satisfaction and to promote positive gust relations.
- Escort guests to their tables/booths in a courteous and friendly manner.
- Inspect dining area and set the table/booth when necessary.
- Practice and observe the safety rules and regulations in all dining areas.
- Responsible for all comps and reservation sheets.
- Run all the required reports for the server, the micro's cashier report and the batch report from the credit card machine.
- Present check and collect settlement for all necessary items.
- Serve efficiently between 25-35 guests per half-hour.
- Complete all opening and closing side duties.
- Stock areas with all necessary items, during the shift at well as the end of the shift.
- Maintain cleanliness of all dining areas.
- Ring all financial transactions accurately.
- Follow all policies and procedures regarding alcohol.
- Responsible for abiding to all cash handling policies and procedures.
- Pick up and return bank and revenue to and from cage or cash room.
- Accurately verify all banks received and returned from cage or cash room.
- Take reservations when necessary.
- Be knowledgeable of events.
- Other departmental related duties and assignments as directed by management.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
- High School diploma or G.E.D. equivalency preferred. Must have strong mathematical skills.
- Ability to read and write English required. Two years' guest service experience in a family or formal dining environment.
- Casino Food & Beverage experience preferred.
ADDITIONAL REQUIREMENTS
- Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming/Lottery regulations.
- Drivers of company vehicles must have a valid driver's license and meet the requirements/standards listed on the Motor Vehicle Permit Application provided by Hard Rock.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must have a friendly and outgoing personality.
- Ability to work independently and willingness to learn.
- Must be able to work at a rapid pace, while maintaining attention to detail.
- Able to handle stress arising from management of operations and volume of work.
- Must be eighteen (18) years of age or older.
SKILLS
- Must possess strong communication and listening skills.
- Ability to work flexible schedules, including nights, weekends and holidays as required
- Ability to be punctual and meet deadlines
- Ability to function independently in a multi-task environment, as well as a part of a team
- Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.
PHYSICAL DEMANDS
- Ability to stand for extended periods of time.
- Ability to walk distances.
- Ability to tolerate exposure to heat, cold, and loud/noisy environment.
DISCLAIMER:This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). #HARDROCK
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