Location: JW Marriott Miami | 1109 Brickell Ave, Miami Florida 33131 USACompensation: Hourly Schedule: Full-TimeBenefits
- Health Insurance
- Dental and Vision
- Paid Time Off
- 401K
- Parking and Metro Reimbursement
- Travel Perks and Benefits
- Recognition and Rewards
- Growth Opportunities
- Holiday pay
- Free Meals
- Free uniforms
- Free life insurance
- Free short-term disability
- ...and much more!
JOB SUMMARYThe Host/Hostess is the first and last point of contact with the guest and is responsible for greeting, seating, and saying goodbye to guests as well as maintaining the flow of the restaurant during service. He/she will also take and confirm reservations over the phone, retrieve messages, and return phone calls in a clear, concise, and accurate manner. The Host/Hostess needs to be polite, friendly, and well-groomed at all times as well as clear, concise, and accurate when taking and confirming reservations over the phone. He/she must be aware of regular guests so they can address them by name, remember where they like to sit, and any other requests that they may have. They need to be aware of the reservations for every service period, and if there are any VIPs/PXs dining in the restaurant. The host/hostess will report directly to the Matre d 'Hotel and General Manager.Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain the confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. requested by Supervisors.Our MissionWe provide genuine hospitality by inspiring solid relationships with our guests, associates, and partners to make a difference in our community.Our VisionTo be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.Our Core ValuesWe Inspire PeopleWe Embrace InnovationWe Pursue AccountabilitySOCIAL MEDIA SITESMarriott Careers: JW Marriott MiamiWebsite: Instagram: Facebook: Twitter: Maps: E-VERIFYMDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.