Job DescriptionJob DescriptionDescription:
POSITION SUMMARY: The host/hostess welcomes guests and seats them at tables.
KEY RESPONSIBILITIES:
- Provide guests with menus
- Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Speak with guests to ensure satisfaction with food and service, or to respond to questions and complaints
- Answer telephone calls and respond to inquiries or transfers calls
- Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and guests' concerns are addressed
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Inform guests of establishment specialties and features
- Receive and record guests' dining reservations
- Inspect restrooms for cleanliness and availability of supplies and cleans restrooms when necessary
QUALIFICATIONS/SKILLS:
- Excellent communication skills to connect effectively with customers and co-workers
- Possess the ethics and positive attitude that support our values and culture
- Ability to multi-task, prioritize, and organize
EDUCATION AND/OR EXPERIENCE:
- Must be at least 21 years of age
- Minimum of 1 years' experience
ESSENTIAL PHYSICAL FUNCTIONS:
- Must have the ability/stamina to work a minimum of 20 hours a week.
- Ability to stand/walk for 8-10 hours per day.
- Must be able to lift and carry up to 50 lbs.
- Will frequently reach, feel, bend, stoop and carry
- Must be able to work in both warm and cool environments, indoors and outdoors.
- Must be able to tolerate higher levels of noise from music and guest traffic.
- Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
Requirements: