POSITION PURPOSE: We are seeking a hospitality focused and organized individual to join our team as a Host/Hostess. The Host/Hostess plays a crucial role in being the first- and last-person guest interact with. This position is responsible for greeting guests, answering phones, managing reservations, and escorting guests to their seats.
ESSENTIAL FUNCTIONS AND DUTIES: - Welcome and greet guests warmly upon their arrival and assign them to a wait list if necessary.
- Monitor the wait list, providing accurate wait times and ensuring guest satisfaction while waiting for their table.
- Escort and seat guests at their tables, starting their dining experience with an enjoyable experience.
- Assigning guests to tables they prefer, while keeping table rotation in mind to ensure a smooth flow of service.
- Receive, confirm and log reservations via phone, in-person or through our online reservation system, Sevenrooms, while monitoring any special requests or celebrations.
- Communicate VIP guest arrivals or special requests to dining room staff to ensure guests enjoy a polished and seamless dining experience.
- Listen, evaluate and respond to complaints and assist in resolving guest issues as efficiently as possible.
- Maintain a professional and polished appearance while exceeding guest expectations.
- Deliver the highest level of guest service by staying alert to all guest needs and executing requests to the best of your ability.
- Cater to guests that may require extra attention such as children or the elderly.
- Maintain a clean and presentable reception area, following all sanitation and safety guidelines.
- Greet guests upon their departure, showing gratitude and ensuring they had a memorable dining experience.
- Complete other tasks as instructed by management.
KNOWLEDGE, EXPERIENCE AND SKILLS - High school diploma or equivalent is preferred.
- Previous experience as a host in fine dining or upscale restaurant settings.
- Knowledge of using operating systems like Opera, etc.
- Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management.
- Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
- Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude.
- Proficiency in basic computer skills, including knowledge of scheduling software and point-of-sale systems.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required.
- Commitment to upholding the highest standards of customer service, professionalism, and integrity.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: - Ability to stand for extended periods and work in a fast-paced environment.
- Endurance to withstand long hours of standing, walking, and repetitive motions.
- Lift and carry objects weighing up to 30 pounds.
- Flexibility to bend, stoop, reach, and perform physical tasks.
- Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties.
INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.
Cipriani is an equal opportunity employer.