Job SummaryWarmly greets guests to Gallery Restaurant to ensure a welcoming and inviting environment for guests to dine. Seats guests, establishes rapport, and assists with restaurant service during busy periods. Follows all Forbes and brand standards.Job Duties• Takes reservations via phone and in person. • Greets and assists guests in a professional and prompt manner, using guests' names when possible. • Seats guests at their tables, establishes rapport in a genuine manner and provides menus. • Monitors dining room to anticipate guests' needs. Assists guests or communicates their needs to servers and server assistants. • Assists in clearing off and resetting tables during busy periods. • Maintains host stand in a clean and organized manner. Education and Experience• High school diploma or equivalent preferred • 1 - 2 years previous experience in a Forbes 4 or 5 star restaurant preferred• Experience using Opentable preferred Skills & Abilities• Excellent verbal and written communication skills• Strong customer service focus • Excellent organizational skills • Ability to work in a fast paced environment • Ability to work a flexible schedule, including nights, weekends and holidays Physical Requirements• Ability to stand and walk during entire shift, talk, hear, reach, bend and grasp• Ability to push, pull, lift, carry or otherwise move items up to 15 lbs. Benefits:
- 401k after 90 days, fully vested, company match to 3%
- Medical (4 plan choices)
- Dental (2 Plan choices)
- Vision
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)
- Awesome Paid Time Off policy
- Marriott Hotel Discounts Worldwide
- Northwood Hospitality Discounts
- Discounts at our Gallery Restaurant and Spa
As the first person to greet and welcome guests, the restaurant host is a critical link to guest satisfaction. The host greets and seats guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner that results in maximum satisfaction. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.