About the Organization Palmas Restaurant Group has been an Operating Participant with Walt Disney World since 1982. We operate a variety of food and beverage locations at Epcot Theme Park, Disney's Coronado Springs Resort, and Disney Springs. We offer a fun and fast-paced working environment, competitive pay rates, and many Disney perks. Our Company prides itself on creating unique, memorable dining experiences by providing our guests with world-class service, exceptional cuisine, and beautiful restaurant atmospheres. EOE Statement Palmas Restaurant group is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, marital status, religion, national origin, citizenship, disability, veteran status or any other legally protected category. Description Come and Join Our Team! We Offer Competitive Wages, Great Benefits as well as Disney Passes and Discounts! General DescriptionThe Host/Hostess is responsible for many essential restaurant functions, which can vary from shift to shift. Examples of responsibilities include greeting and guiding guests throughout the restaurant, ringing in guest orders and processing payments, ensuring that each guest receives their proper drink and food order, and maintaining the cleanliness of guest areas of the restaurant (including keeping essential guest items stocked).Work Duties
- Perform all required opening and closing duties for the restaurant
- Offer all guests a warm welcome upon arrival and fond farewell upon departure
- Engage guests in conversation whenever possible
- Answer any guest questions as necessary
- Keep guest beverages stocked by brewing coffee and changing out soda as necessary
- Keep all guest supplies well stocked and organized (silverware, napkins, trays, condiments etc.)
- Keep guest condiment and beverage area neat, clean and wiped down
- Keep restaurant service areas well stocked, neat and organized
- Clear unused items from guest tables as necessary
- Clean guest tables and surrounding floor area as guests depart
- Remove full bus tubs to the dishwashing area and replace as necessary
- Remove full garbage bags to the dumpster and replace as necessary
- Keep garbage cans and surrounding floors neat and clean
- Keep all floors of the dining room neat, clean and free of spills or debris
- Accurately use the point-of-sale and credit card processing systems
- Know and be able to explain menu items, the Disney Dining Plan, and the MagicBand
- Ring in each guest order correctly
- Verify each form of guest payment properly
- Process payment through the point-of-sale and/or credit card processing system properly
- Follow all company cash-handling procedures
- Keep cashier areas neat, clean and organized
- Display proper food safety procedures at all times
- Follow all necessary laws and processes for the safe service of alcohol
- Work closely with all other team members and display good teamwork
- Follow the Disney 5-Keys Basics, Service Basics and Company Guidelines at all times
- All other tasks as assigned
NOTE: This Job Description is subject to change at any timePosition Requirements Work Experience & Education Requirements
- Minimum of one year of restaurant experience preferred
- Minimum of a high school diploma or equivalent
- Previous cash-handling experience preferred
- Previous experience in a quick-service restaurant environment a plus
- Must have or be able to obtain a State of Florida Food Safety Certificate
- Must have or be able to obtain a Florida Responsible Vendors Certificate
- Must be well versed in food safety - including proper techniques for handling food and personal hygiene requirements
- Must be well versed in laws and company practices regarding the safe and legal service of alcoholic beverages
Working Conditions & Physical Requirements
- Must be able to perform all necessary job functions
- Must be able to stand and be mobile for up to 4 consecutive hours
- Must be able to function in narrow spaces, such as those found in kitchens and dining rooms
- Must be able to lift and carry equipment/food up to 50 pounds
- Must be able to push and pull (carts, doors etc.)
- Must be able to reach, bend, kneel, stoop and crouch
- Must be able to perform repetitive tasks
- Must be able to complete work duties in a variety of environmental conditions, including coolers, freezers, kitchen environments and outdoors
- Must be able to work around foods containing various food allergens
- Must be able to communicate and interact politely and effectively with guests of all types
- Must be able to effectively satisfy guest demands
- Must be able to work effectively in a fast-paced environment
- Must be fluent in the English language
- Must be available to work weekends and holidays
- Must be able to arrive for all assigned shifts on-time
- Must be able to comply company appearance guidelines
Position Host-Hostess (Quick Service) Division Springs Food Service at WDW Coronado Springs Resort Location El Mercado Restaurant This position is currently accepting applications.