Host
: Job Details :

PLEASE JOIN US FOR AN OPEN CALL MONDAY & TUESDAY FROM 2:30-4:30PMat Urbanspace Vanderbilt230 Park Ave(Entrance on 45th and Vanderbilt)

• Monday, March 11th - HOSTS, SERVERS
• Tuesday, March 12th - HOSTS, SERVERS, BARTENDERS
• Monday, March 18th - HOSTS, SERVERS
• Tuesday, March 19th - HOSTS, SERVERS, BARTENDERS

Title: HostReports to: Management FLSA Status: Non-ExemptHourly Rate: $18-$20/HourROLEThe Host plays a large part in instilling a spirit of hospitality throughout the food hall, ensuring an exceptional guest experience with a focus on creating a warm and welcoming environment within which guests will want to come and visit us again and again. ESSENTIAL JOB FUNCTIONS

Set a high standard for hospitality, leading by example

Run the door with the support of the General Manager

Responsible for managing the reservation book/wait list

Provide accurate wait times

Proactively communicate with guests to help ensure the flow of service in our food halls runs smoothly while also providing the best guest experience possible

Oversee that all proper information is distributed to kitchen, floor staff and FOH managers

Maintain a clean and organized work station

Know basic restaurant information: credit cards we accept, hours of operation, subways, reservation guidelines, and third party delivery orders

HOSPITALITY

Offering a warm and sincere welcome with consistent positive guest interactions (ie answering questions, providing updates)

Overseeing the flow of seating across server stations to ensure best possible guest experience with timely service and food

Taking an active interest in getting to know our guests and cultivating regulars

Thanking each guest on the way out with a fond farewell

SALES & MARKETING

Managing the reservation book/wait list to maximize revenue

Accurately quoting wait times and routinely grooming the reservation book to maximize covers

Able to provide high level information regarding our catering and events offerings and how to inquire after a booking with our team

OPERATIONS

Maintain constant door presence to monitor flow of service

Assist in coordinating service and preparation for shift (floor plan, seating strategy, VIP guest recognition, pre-shift meeting notes)

Work closely with the floor team to execute a smooth operation

EXPERIENCE

Minimum of two years of experience in a comparable position/industry

REQUIREMENTS

Must be able to fluently read, write and speak English

Excellent hospitality skills, warmth, empathy and engagement in the guest experience

Excellent multi-tasking ability and the ability to remain calm under pressure

Professional appearance, excellent interpersonal and communication skills

Ability to remain flexible, to accommodate special and unplanned situations

Strong computer/technology skills

Strong attention to detail, organization and follow-through

Sensitivity to confidential matters is required

PHYSICAL ABILITIES

Ability to frequently bend, lift and carry items weighing up to 45 pounds

Ability to remain standing and on floor during the entire shift (up to 7 hours)

Ability to handle a fast paced environment

Ability to bend and stoop to grasp objects

Ability to climb up and down stairs