Summary:A Host is the first impression the guest receives when entering the restaurant. Friendliness, excellent service, and high standards are a must for this position. The Host also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, take to go orders, show Guests to their table and bid Guests farewell as they leave.Primary Responsibilities:
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Providing guests with menus and answering any initial questions.
- Seating guests at a tables or in waiting areas.
- Assigning guests to tables while keeping table rotation in mind.
- Answering phone calls, taking reservations, answer questions, and taking to go orders.
- A knowledge of the menu and beers.
- Helping out with other positions in the restaurant as needed.
- Help stocking retail area and beers.
- Providing great customer service.
- Light brewery admin
- Distributing mail and communication with other departments.
RequirementsSkills and Abilities:
- Ability to provide top notch customer service in a fast-paced environment.
- A positive attitude and ability to work well under pressure.
- Able to handle money accurately and operate point of sales system.
- Able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
- Must be upbeat, outgoing and positive
- Ability to work positively in a fast-paced environment
- Ability to work effectively within a team
- Ability to effectively communicate on the telephone.
- Physical Demands:
- Must be able to walk and stand during entire shift
- Must be able to reach, bend, stoop and wipe
- Must be able to walk and stand during entire shift
- Must be able to reach, bend, stoop and wipe
Experience:
- Restaurant experience a plus.
Education:
- High school diploma or equivalent preferred.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.