Provide promptly, efficient, courteous service to all guests. Service includes greeting, seating, talking and serving orders, taking guest remittance as required, clearing dishes and resetting tables.ESSENTIAL DUTIES AND RESPONSIBILITIES of a HostThese include the following:
- Develop and maintain professional functional working relationships with IHOP employees and guests.
- Execute the Service Guidelines per the IHOP SOP to ensure a high quality guest experience.
- Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
- Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
- Comply with SOP methods in regard to guest checks and server banking procedures.
- Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
- Comply with all local and SOP health, sanitation, and safety guidelines.
- Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
- Perform all cleaning duties according to posted cleaning charts.
- Comply with IHOP uniform and appearance standards per SOP guidelines.
- Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
- Comply with IHop N Go program as assigned.