Position: Host/Hostess Reports to: General Manager & FOH Managers Kneads Bakeshop is an artisan bakery, café & market in a state-of-the-art flagship facility in Harbor East Baltimore. Kneads is a passion project by H&S Family of Bakeries to bring premium artisan baked goods, pastries, and food to our communities. Our wholesale distribution serves the DC/Maryland/Virginia region. The H&S Family of Bakeries includes H&S Bakery, Northeast Foods, and Schmidt Baking Company to make up America's largest family-owned variety bakery, proudly providing specialty baked goods to major industry retailers and small businesses throughout the United States. From humble beginnings, one small bakery in Baltimore has grown to become a staple in our community. We want to combine H&S's history with the new age of artisan craft, creating a one-of-a-kind brand and experience, giving a modern face to H&S Bakery. We want people to see it, touch it, and taste it, to have a full sensory experience. The Host/Hostess is to create a warm and welcoming experience as guests flow in and out of the establishment. Responsibilities include greeting guests upon arrival and providing a positive first impression of the restaurant's friendliness and quality of service. This position description incorporates the core responsibilities of the job. It recognizes that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs. Role & Responsibilities:
- Greets all guests upon entering/leaving the restaurant and assists any relevant guest needs.
- Uphold a standard of excellence in customer service.
- Performs reservations responsibilities and maintains seating assignment charts.
- Manage flow of traffic and direction to the various outlets of the establishment (Bakery, Café, Market, Mezzanine).
- Answers telephone and answers questions accordingly.
- Perform shift change and/or closing duties.
- Maintain host/hostess station clean and organized. Ensure all menus are clean.
- Helps in set up, maintenance, and break down of service floor and stations.
- Restocks necessary supplies.
- May be required to assist in private events as needed and instructed.
Additional Responsibilities:
- Adhere to all work rules, procedures and policies established by the Bakery, including, but not limited to, those contained in the employee handbook.
- The Bakery operates 7 days a week. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
Skills and Abilities:
- Ability to stand for a long period of time.
- Good oral communication skills.
What's in it for you? At the Kneads Bakeshop, we value our team members and make it a priority to offer competitive compensation that encourages longevity with the company and long-term growth. We offer competitive pay and comprehensive and affordable benefits packages.
- Medical
- Dental
- Vision
- 401k Matching
Equal Opportunity Employer We are an equal opportunity employer and does not discriminate in its selection and employment practices based on race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.