Description The Host will engage each guest as they enter and exit the restaurant. You will be expected to:
- Answer the restaurant phone and take takeout orders
- Have knowledge of all menu items in order to take an accurate order and be able to answer any and all guest questions regarding the menu
- Be personable, organized, helpful and a team player
- Help the whole team in all areas of the restaurant: running food, or bussing/resetting tables
- Maintain composure when it is very busy or there is an issue with a guest.
- Have knowledge of reservation process and how many reservations we can accommodate in a given time period.
- Control the flow of the dining room by seating tables efficiently without overwhelming the kitchen and running a wait when needed
- Understand the 5/10 rule: smile when a guest is 10 feet away, greet the guest when they are 5 feet away
- Keep a clean working environment by keeping the floors dry/free of debris and keeping the host area organized
- Seat guests and present appropriate menus (including any children's and gluten free), must seat guests in a rotation so all servers receive equal numbers of tables/guests
- Complete any tasks delegated by management
Requirements
- High School Diploma or GED Equivalent, or currently pursuing one.
- Must be flexible and adaptable to change.
- Experience working in the food & beverage and / or hospitality industry a plus.
- Must be able to work a flexible schedule including days, nights, weekends and holidays.
- Experience working with POS systems a plus.
- Must have superior phone skills.
- Must be able to work in a fast paced environment that requires being on your feet for an extended period of time.
- Employment subject to successfully completing a Background Check and/or CORI Screening.
Company Information Come join the Wolf Pack! Wamesit Lanes & Escapology PerksMeals -20% off your meal only when you visit Wamesit Bowling - Free bowling and shoe rental for up to 6 people if there is no wait. If there is a wait, you must either wait until it's over or pay full price. Golf Simulators - Free use of the simulators up to 4 if there are no reservations. Arcades - Free with no redemption, must have ID on you Events - All packages for immediate family (including brother, sister, mother, father, daughter, son, grandparents, grandchildren and step-siblings) will receive 50% off if you are a member of management, team members will receive 20%. Event food will not be discounted for management or team members. Package includes bowling & shoes, room, simulators, and arcade. Black-out periods are associated with bookings, see HR or Sales Office for specifics. Merchandise - 20% off Escapology - Wamesit has a partnership; Wamesit employees receive 50% off an entire group of their friends/family ONCE per month, and 20% all merch (shirts, sweatshirts, tanks, etc.) Verizon - Up to 18% discount, visit verizonwireless.com/discounts TicketsatWork - Free membership that provides thousands of exclusive discounts on merchandise, services, travel, entertainment and more! Donald MacLaren Sr. has been a life-long bowler and always had an interest in bringing an entertainment venture to his hometown of Tewksbury with his son. On February 10, 2014, that idea was born to what is now Wamesit Lanes. The original site of the Motel Caswell where Wamesit Lanes sits, gave the opportunity to thrive in a premiere location. With the help of local contractors, we are proud to say, we were built by Tewksbury, For Tewksbury . On November 9, 2015, we celebrated our Grand Opening. The Wamesit Lanes Family Entertainment Center is a fun, positive, family-friendly destination. We are the first and only luxury candlepin and tenpin center in the world. We offer high quality year-round entertainment for thousands of area residents of all ages. Wamesit is committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.