OVERVIEW Jean-Georges' first ever Private Membership Club; Chez Margaux. Chez Margaux is the first of its kind; offerings include an illustrious bar, a restaurant featuring modern-French cuisine, a lounge complemented with a Japanese-inspired menu, a caviar room, an after-dinner club, 'Gaux Gaux', a library, private dining spaces and much more. THE BRAND Jean-Georges Management is built on a powerful culinary foundation and has evolved into a reputable and award-winning restaurant group. From inception, Chef Jean-Georges Vongerichten placed emphasis on the importance of providing the very best in culinary and tailored hospitality, which has resulted in the success of an acclaimed constellation of international restaurants. With over 60 restaurants worldwide we continuously strive towards excellence and rely on the support of our culinary and hospitality team members to contribute to our worldwide operations. We are actively seeking experienced hospitality professionals to join the team for our opening in September 2024! Our ideal talent embodies both hospitality and a thoughtful approach to guest experiences, works well in a dynamic and fast-paced environment, and is passionate about providing superb hospitality to our members and their guests. POSITION SUMMARY The host will greet guests upon arrival, inform guests of wait times, monitor the waiting list, enter guest names into the computer system, show guests to their table and bid farewell as they leave. The Host will create a warm and welcoming environment by presenting a positive first impression. ESSENTIAL JOB RESPONSIBILITIES:
- Welcome guests by greeting them per the company standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
- Escort guests to seats and set them up for a pleasurable dining experience based on the appropriate floor plan
- Deliver a fantastic food and beverage dining experience to all guests
- Promote and maintain the highest level of customer service to all guests while staying alert to their needs
- Provide guests with food and beverage menus while demonstrating expert knowledge of all menu items, as well as daily specials
- Receive and record dining reservations or respond to general inquiries via telephone or online reservation system
- Confer with dining room staff to ensure guests are receiving prompt and courteous service
- Maintain dining ambiance with an enthusiastic and graceful attitude
- Actively participate during lineup
- Ensure consistent communication with staff members, management, and the kitchen during service
- Demonstrate ability to aid co-workers during service while successfully maintaining responsibilities
- Maintain a welcoming and orderly restaurant environment
- Demonstrate knowledge of Department of Health (DOH) standards
- Ensure compliance with occupational, health, and safety standards
- Maintain impeccable standards of cleanliness and appearance throughout all areas of the restaurant both before, during, and after service
- Complete all assigned side work as assigned by management
- Follow all company policies, procedures, and guidelines
- Consistently report to scheduled shifts on time and ready to work in proper uniform
- Operate ethically to protect the assets and image of the company
KNOWLEDGE, EXPERIENCE & SKILLS
- Restaurant experience, especially in high-volume settings, is desirable.
- Previous related experience preferred.
- Dedication to delivering exceptional hospitality and guest satisfaction.
- Excellent interpersonal and communication skills.
- Well-organized and precise attention to detail.
- Ability to operate point-of-sale systems.
- Capable of following directions and executing tasks effectively.
- Commitment to maintaining high standards of cleanliness in both workspace and service areas.
- Professional and polished demeanor.
- Flexibility to work a varied schedule, including days, nights, weekends, and holidays.
PHYSICAL REQUIREMENTS
- Ability to perform essential job functions safely and successfully consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
- Must be able to lift, balance and carry up to 25 lbs.
- Ability to stand for prolonged periods of time and climb steps regularly.
- Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
COMPENSATION The base pay range for this position is $22.00 per hour. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications, skills, etc. Jean-Georges is an Equal Opportunity Employer.