Key Responsibilities:
- To provide courteous, prompt service to our guests
- Answer incoming phone calls within a timely manner
- Seat guests by finding a clean, available table, pulling out chairs, and placing clean menu in front of guest
- Adhereto seating guidelines to ensure equitable distribution amongst servers
- Greet guests when entering the restaurant with a pleasant smile and superior customer service.
- Assist with take our orders
- Monitor dining areas for seating availability, service, safety and well being of guests.
- Assist servers when needed.
- Thank every guest upon departure, invite them to return, and wish them a fond farewell
- Manage reservations; familiarity with OpenTable.
- Working knowledge of menu and beverage offerings
- Ability to communicate guest requests, including dietary restrictions, to culinary staff
- Perform opening and closing duties
- Help to maintain a clean and presentable work environment
- Maintain a positive, outgoing demeanor during service
- Be safety conscious to promote the safety of ones self, co-workers and guests at all times
- Adhere to company policy and procedures
- Perform other duties as assigned by management
Qualifications:
- Prior host or other front of house experience in a professional, upscale casual restaurant preferred.
- Prior related experience requiring excellent customer service, cash handling, service recovery and problem-solving skills
- Strong written and verbal communication skills; computer proficiency required
- Ability to work in a fast-paced environment while managing the needs of guests
- Ability to work cohesively with co-workers throughout the restaurant
- Possess a passion for hospitality and a love of the food & beverage industry
- Ability to work a flexible schedule
- Ability to lift, carry, push, pull and place objects weighing up to 25 lbs. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.
Marcus Samuelsson Restaurant Group is an Equal Opportunity Employer and treats all applicants for employment equally based upon job-related qualifications and without regard to race, sex, color, age, sexual orientation, gender identification, marital status, military or veteran status, national origin, disability, religion, political activity, or any other characteristic protected by law.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.