Portland Harbor Hotel, a Colwen Hotels Property, is seeking friendly and engaging Hosts to join our team. In this role you will be responsible for greeting and welcoming guests to the restaurant, providing accurate wait times, and escorting guests to their dining area. Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities. General Responsibilities:
- Acknowledge and welcome each guest with a smile, eye contact, and a friendly greeting (use guest name whenever possible)
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort guests to assigned dining or bar areas
- Provide menus and announce server's name
- Greet and thank guests upon their departure
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention
- Answer incoming calls and address guest queries
- Assist Servers as needed
- Assist with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments
- Perform other related duties as assigned, you may
Requirements:
- Excellent interpersonal and customer service skills, ability to solve problems
- Ability to operate point-of-sale system
- Ability to work quickly and efficiently
- Organizational and time management skills
- Ability to work with a team
- Ability to maintain personal hygiene
- Previous experience as a host or server preferred
- Ability to work 7-day rotational schedule, including nights, weekends and holidays
- Required to perform a variety or duties in multiple departments during a shift
We've got you covered: Benefits & Perks
- Medical Insurance with Company-Funded HRA
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Wide-Array of Supplemental Insurance Offerings
- Paid Time Off Programs
- Employee Assistance Program
- 401K Plan - Traditional & Roth Options with Employer Match
- Hotel Discount Travel Program for Associates & Family
- Exclusive Associate Discounts - Travel, Entertainment, & Retail
- Training and Development Programs
- Career Advancement Opportunities
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V