Host - Ricochet Tacos
: Job Details :

Opened in 2017, Ricochet offers a menu of creative, thoughtfully delivered food with a complex flavor profile, all wrapped in an unassuming taco. Our menu features fresh, high-quality ingredients. The attention to detail extends the menu, from house smoked meats, salsas, hot sauces, to a specialized offering of unique craft cocktails featuring high-quality spirits, and much more. Ricochet currently has two locations - Valparaiso and Crown Point.

Ricochet is a fun and casual environment with a very positive culture. Our restaurants are a fast-paced environment, but having fun within a team environment is encouraged. As long as you can embrace the idea of being a contributing member of a team, you will build strong relationships at Ricochet, built on trust.

Ricochet offers health insurance for full-time team members and competitive pay. Qualities that we look for in candidates are friendliness, positivity, attention-to-detail, and the ability to work effectively within a team.

Ricochet offers the following benefits to team members:

• 75% company-paid health, dental & vision to full-time team members
• Health Savings Account eligible health plans
• Paid Time Off (PTO) to ALL team members
• Sick time to full-time members
• Very flexible scheduling
• Company-wide employee discounts, including Tomato Bar and Blockhead Beerworks
• Competitive pay
• 401(k) benefits w/ company matching
• Parental leave benefits

Host Job Description

A Host/Hostess presents a positive first impression of the Ricochet's overall friendliness and service standards. The Host/Hostess warmly greets Guests upon arrival, inform Guests of their wait time, monitors a waiting list, enters Guest names into the system, show Guests to their table and warmly bids Guests farewell as they leave. The Host/Hostess is also tasked with assisting the team in bussing and sanitizing tables in order to quickly sit waiting guests.

The Host position is also responsible for managing all incoming and outgoing takeout orders, including accepting takeout orders over the phone. Hosts/Hostesses will need to be knowledgeable of the menu in order to accurately accept orders and communicate accepted orders back to the guests in order to minimize mistakes. The position is responsible for organizing all online and phone takeout orders and providing them to the guests upon arrival, accepting payment and warmly bidding farewell to takeout guests.

Host Team Responsibilities

• Warmly greet guests upon arrival
• Manage waitlist and server rotation
• Assist in bussing, cleaning and sanitizing tables as needed
• Accept takeout orders over the phone
• Manage takeout quote times during busier times of day
• Manage and organize all takeout orders
• Deliver and process takeout orders upon guest arrival
• Follow all food health and safety requirements
• Communicate to serving team in order to maximize guest service.
• Interact with customers in a warm and friendly manner.

Host Position Requirements

• Previous experience in a restaurant preferred, but not required
• Be consistently friendly when communicating with people
• Strong communicator in-person and over the phone
• Ability to learn restaurant point-of-sale system
• Highly organized with a strong ability to multi-task
• Can function well in a fast-paced environment
• Existing knowledge of food safety procedures preferred, but not required

Ricochet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.