Job DescriptionIn conjunction with the other members of the hotel operations team, Hotel Ambassadors provide fun hospitality in a friendly manner in accordance with the Harrah's Resort Southern California Family Style Service standards. Greets and assists each guest in a friendly and courteous manner when registering them and checking them out, as well as providing information and directions to guests regarding all services available on property. Takes ownership of guest challenges and resolves guest issues using service recovery tools. Our ideal candidate:
- Previous customer service experience required.
- Proven track record of a fun attitude and contagious personality.
- Requires ability to compile facts and figures, read and write in English, and communicate exceptionally both orally and in writing.
- Completely open to working any shift and any time as business demands.
- Must be able to communicate in English both verbally and in writing.
About the role:
- Provides a warm welcome and a fond farewell for resort guests while simultaneously checking the guests in or out of the resort, answering questions, or providing accurate information about on property promotions and events.
- Proactively suggests appropriate trip enhancers to guests.
- Understands and follows all applicable policies and procedures for the hotel operations departments and the resort at large including but not limited to the cash handling and variance policy, attendance policies, applicable gaming regulations, and state and local laws/regulations.
- Able to maintain service score levels that are determined by senior leaders on a annual basis.
- Proactively seek additional opportunities to gain further revenue such as upselling suites and recommending activities for the guests.
- Must be able to handle multiple priorities at any given time and seek assistance if needed.
A few more things:
- Must be able to:
- Move in and around the Casino/Hotel areas through the entire shift.
- Stand for long periods - greater than 6 hours at a time.
- Respond calmly in a crisis and in demanding situations handling many guests needs in a fast-paced environment.
- Bend, stoop, crouch, kneel, twist, balance, and work at a desk.
- Lift and carry up to 50 pounds.
- Have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file paperwork.
- Respond to visual, verbal, and aural cues.
- Operate the following equipment: computer, 10 key adding machine, Saflok key machine, telephone, credit card machine, printer, fax machine, and photocopier.
- Tolerate areas containing secondhand smoke and loud noise.
- Work closely with chemicals such as glass and hard surface cleaning solutions.
Pay: $19.00 per hour plus incentivesThe above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary. Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran. Preference is given to qualified Rincon tribal members and members of other federally recognized tribes. NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.About Us Join us in our battle against boredom! Creativity, innovation and inspiration welcome! Are you ready to take a step in the fun direction? Join the team at the fourth largest resort property in San Diego County!Why would you to want to join our team? At Harrah's Resort Southern California, making grownups smile is what we do best, which is why we stack our dream team with passionate, energetic, Funmakers. It's a place where creativity, innovation and inspiration are always welcome! We provide a funner (we are in Funner, California after all!) culture which encourages and celebrates people being the best that they can be. It's a special environment that you can't find anywhere else!Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.