Commerce Casino is the world's largest card casino offering more than 200 tables. Established in 1983, the casino values its staff of over 2,500 employees and is proud to be known as Where the World Comes to Play. Commerce Casino offers a comprehensive benefits package to include medical, dental,vision, life, flexible spending accounts, 401(k), vacation time, and much more!To perform duties to welcome/farewell guest at the main entrance door. Retrieve/transport/store/load guest luggage to and from designated areas by ensuring The Commerce high standards of service excellence.PRIMARY JOB FUNCTIONS
Show guests to room assisting them with their luggage. Direct all Casino Guests or soon to be new casino players to the Players Lounge area for Check-in/out of the hotel.Explain all hotel and casino facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel/casino questions.Check luggage for hotel guests both for day and overnight.Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.Open doors and greet guests in a friendly and courteous manner.Maintain the cleanliness of the bellstand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.Post the daily events board and entertainment board in the lobby.Maintain an open communication line through all shifts by proper use of intershift log.Deliver luggage/messages/faxes/VIP Amenities when needed/guest letters to guest rooms.Dropping and picking up guests within a 5-mile radius or pick up/drop off Casino Players from designated areas up to 10 miles when needed.Required to know how to use the Hotel's PMS (property management system).Be able to cover the guest service agents at the front desk and in the players lounge area for their breaks.May perform the duties of a valet as required.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee's normal line of work.QUALIFICATIONSWork Experience Required:
- Some experience in a related field preferred.
Education:
- High School diploma or equivalent experience.
Other Requirements:
- Must have the ability to communicate in English.
- Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Can communicate well with guests.
- Must be willing to pitch-in and help co- workers with their job duties and be a team player.
- Ability to communicate with guests, respond to questions, knowledge of hotel and casino services, local area events and activities.
- Ability to drive vans, limousines and automobiles.
- Have an excellent driving record as verified by a Motor Vehicle Report.
- Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
- Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. Ability to stand, walk and/or sit and continuously perform essential job functions.
- Perform tasks requiring bending, stooping, kneeling and/or walking.
Performance Standards: Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with our customers and our employees. It is essential that you remain professional at all times, and that you treat all guests and employees with courtesy and respect, under all circumstances. Every employee is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and employee experience, yourwork habits should always meet and strive to exceed hotel standards for workprocedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.Safety & Security: The safety and security of our guests and employees is of utmostimportance to Commerce. Every employee should adhere to the hotel securitypolicies and procedures, particularly regarding key controls, lifting heavy objects,using chemicals, and effectively reporting safety hazards and safety concerns.Note: This description excludes non-essential and marginal functions of the positionthat are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather,they represent the typical elements and criteria considered necessary to performthe job successfully. Other job-related duties may be assigned by the employee's supervisor.Furthermore, this description is subject to change, in the sole discretion of theCompany, and in no way creates an employment contract, implied or otherwise; eachemployee remains, at all times, an at will employee.SCHEDULED HOURSCommerce Casino operates 24 hours, 7 days a week. Schedules may vary depending on business needs.Other details
- Pay Type Hourly
- Travel Required No
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