Location: Canyonville,OR, USA
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Description
Join the Seven Feathers family!
About Seven Feathers Casino Resort:
Seven Feathers Casino Resort ranks in the top 20 of Pacific Northwest properties and is one of the fastest growing destination resorts in the region. It's a place where service is delivered by the friendliest people on earth in a location of outstanding natural beauty. The amenities allow you to enjoy a premier resort experience. It's a place where you have choices. Experience the thrill of Nevada-style gaming, fabulous food and beverages, nightly entertainment, a full service spa, indoor pool, fitness center, world-class RV Resort, a nationally recognized travel center and unmatched personal service.
Why Work at Seven Feathers:
At Seven Feathers, you have the opportunity to apply for a diverse array of employment opportunities and be a part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development, and advancement opportunities. We also offer a competitive salary and benefits package, including:
* Comprehensive medical, dental, vision, and Rx coverage.
* Paid Time Off
* Employer-paid life and disability plans
* 401k with up to 3.5% employer match
Responsible for providing exceptional guest service for all resort guests. Handles registration, room assignments, check out and cashiering in a friendly, professional manner to encourage repeat business. Duties include but are not limited to:
* Upholds the resorts commitment to exceptional guest service.
* Is familiar with and can perform all the duties and responsibilities of the reservation agent.
* Completes guest transactions by processing payments in cash or credit card.
* Demonstrates working relationship and communication skills conductive to a professional and friendly work environment with all departments.
* Resolves and /or refers to management all guest requests, concerns, complaints, and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service. Does not exceed realm of specified authority.
* Registers guests, assigns rooms and keys. Accommodates special requests whenever possible.
* Begins each shift by signing in, reading and initials the logbook, posted memos, meeting minutes, ect. Assists the Front Office Lead Receptionist in printing and reading of necessary reports.
* Understands and is familiar with room status, availability, room rates, locations, room types, and package elements.
* Is familiar with the Players Club and encourages all guests to utilize this service.
* Coordinates room status updates with housekeeping by notifying of all late checkouts, room moves, early check ins, stayovers, special requests, ect.
* Is familiar with and follows proper procedure for noise/disturbance complaints inform Front Office Lead or Front Office Supervisor of all complaints.
* Knows how to use front office equipment.
* Obtains hotel bank and keeps it balanced.
* Posts appropriate charges and credits to guests account.
* Uses proper verbal etiquette, is friendly, uses name recognition, and makes eye contact with all guests.
* Follows security procedures when issuing guest room keys.
* Knows and adheres to all cash handling and credit card policies and procedures.
* Follows proper procedure for issuing and closing guest's safety deposit boxes.
* Use proper mail, package, and message handling procedures.
* Maintains clear and concise communication with Front Office Lead Receptionist and /or Front Office Supervisor/Manager throughout each shift.
* Attends and positively contributes to all scheduled meetings and training sessions.
* Encourages and demonstrates positive morale characteristics.
* Maintains a neat and clean appearance of the front desk and other work areas at all times.
* Knows and follows the Internal Controls set in place by the Cow Creek Gaming and Regulatory Commission.
* Captures and accurately enrolls new members into the Players Club. Accurately updates Player information.
* Adheres to all department and resort policies outlined in the employee handbook.
* Performs and assists with other duties and responsibilities set forth by the Front Office Supervisor, Hotel Manager, and Hotel Director.
* Provides constructive input to foster process improvement within the department.
* Maintains confidential information that is received in verbal, written, and electronic media. Limits access to information on a job-related, need-to-know basis
Requirements
* High School Diploma or GED Certificate required.
* 1 year of experience working in a customer service environment required.
* Experience with Micros, Patron, and Opera preferred.
* Clerical/administrative experience required.
* Excellent organizational, verbal, interpersonal, and customer relations skills.
* Basic computer skills in Microsoft Word, Excel and Outlook.
* Ability to handle multiple priorities and tasks at once.
* Able to follow verbal as well as written instructions.
* 18 years of age or older.
* Must be able to obtain a Class I Gaming License.
* Must be able to obtain a Food Handlers Card.