Hotel Front Desk Agent
: Job Details :

Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! 7 am-11 pm Mon-SunResponsibilities •Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests •Bookkeeping: keep accurate records of all hotel guest account information •Mitigate customer complaints as needed •Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information •Communicate with housekeeping to make sure guest rooms are ready Qualifications •High school graduate, GED recipient, or equivalent •Displays impeccable interpersonal, time management, organizational skills, and customer service skills •1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred •Has previous experience or working knowledge of Microsoft Office and reservation management systems •Has experience answering telephone calls and troubleshooting stressful situations