Hotel Front Desk Agent
: Job Details :

What You Will Be Doing. Courteously welcome all guests and provide excellent service to ensure guest satisfaction. Adhere to house rules, departmental policies, and safety standards. Communicate clearly with guests and management. Respond to or channel any guest requests/complaints to the department or proper manager. Handle guest billing in a responsible and professional manner. Use problem-solving skills to professionally handle any guest issue, question, or concern. Communicate with other departments to address requests and concerns from guests. How You Will Do It. Operate the Front Desk system to make reservations. Check-in guests into the computer, establishes credit and give the guest accurate information. Proper distribution of room keys and staff keys. Handle phone lines from both in-house guests and public calls. Dispatch pertinent information to corresponding departments. Responsible for changes to guest room status; i.e. room changes, early departures and stay-overs. Checkin...Hotel, Front Desk, Agent