Hotel Front Desk Attendant
: Job Details :

Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. The ideal candidate has excellent communication and organizational skills, a strong work ethic, and a commitment to guest satisfaction. Job seekers should have evening and weekend availability. Prior Marriott experience preferred. Responsibilities •Inform guests about the hotel's facilities, policies, and procedures. •Possess a positive and upbeat personality and desire to deliver outstanding service to our guests. •Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests •Work with the housekeeping staff to ensure rooms are ready for new guests •Mitigate customer complaints as needed •Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information •General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Qualifications •Prior FOSSE experience is a plus •Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills •At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred •Must have graduated high school, received a GED or equivalent •Comfortable taking telephone calls and mitigating stressful situations •Has previous experience or working knowledge of Microsoft Office and reservation management systems