Hotel Front Desk Clerk
: Job Details :

Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities •General bookkeeping: ensure all hotel guest account information is accurate and up-to-date •Work with the housekeeping staff to ensure rooms are ready for new guests •Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests •Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information •Field customer complaints when necessary Qualifications •Comfortable taking telephone calls and mitigating stressful situations •High school graduate, GED recipient, or equivalent •At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred •Excellent time management skills, organizational skills, customer service skills, and interpersonal skills •Exhibits working knowledge of Microsoft Office and reservation management systems