Hotel Front Desk Clerk
: Job Details :

Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities •Handle customer complaints as necessary •Communicate with housekeeping to make sure guest rooms are ready •Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs •Perform regular bookkeeping duties: make sure hotel guest information is current and correct •Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Qualifications •Working knowledge of Microsoft Office and reservation management systems •Must have graduated high school, received a GED or equivalent •Displays impeccable interpersonal, time management, organizational skills, and customer service skills •Has experience answering telephone calls and troubleshooting stressful situations •At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred