Hotel Front Desk Clerk
: Job Details :

Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities •General bookkeeping: ensure all hotel guest account information is accurate and up-to-date •Handle customer complaints as necessary •Work with the housekeeping staff to ensure rooms are ready for new guests •Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information •Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests Qualifications •Has experience answering telephone calls and troubleshooting stressful situations •Working knowledge of Microsoft Office and reservation management systems •Displays impeccable interpersonal, time management, organizational skills, and customer service skills •At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred •High school graduate, GED recipient, or equivalent