Hotel Front Desk Receptionist
: Job Details :

DescriptionThe Holiday Inn Express Green Mountain Drive is looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Responsibilities•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs•Work with the housekeeping staff to ensure rooms are ready for new guests•Handle customer complaints as necessary•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card informationQualifications•Exhibits working knowledge of Microsoft Office and reservation management systems•High school graduate, GED recipient, or equivalent•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred•Displays impeccable interpersonal, time management, organizational skills, and customer service skills•Comfortable taking telephone calls and mitigating stressful situations