HOTEL FRONT DESK REP
: Job Details :

Location ** HOTEL FRONT DESK REP**

**Job Description:**

**Job Summary:** Front line customer service position responsible for the efficient operation of the hotel front desk through responding to guests needs to achieve Odawa Casino Resort standards of quality utilizing established Standards of Service.

**Primary Duties & Responsibilities:**

* Greet all guests and Team Members in a friendly open manner.

* Maintain a clean, organized and safe comfortable work environment for all Team Members and guests.

* Receive and record reservations for accommodations either by telephone, e-mail, fax, or in person.

* Register all hotel guests in current hotel computer software upon arrival.

* Receive payment and issue correct change as required.

* Communicate to guests all Casino, Hotel, and area information.

* Address all guest inquiries and requests.

* Provide guest and fellow team member assistance, instruction, and/or guidance.

* Resolve complaints.

* Close guest accounts at the conclusion of their stay.

* Attend any requested meetings and training sessions.

* Maintain a professional appearance.

* Perform all other duties as assigned within the scope of work.

**System Access:** Agilysis/VI, Konami, ADP, ACWeb, and Odawa Team Forms

**Upholds Odawa Casino Mission statement in all aspects of position:**

**Mission:**

We create excitement and memories.

**Values:**

We create a culture that provides:

- A fun, rewarding, safe, and consistent environment for our Team Members.

- A warm reception, welcoming environment, and friendly atmosphere.

- An optimal entertainment experience through exceptional service.

- Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.

- A contribution and connection to the community.

**Preference: Applies to Native Americans in accordance with applicable tribal law.**

**Job Requirements:**

**Minimum Qualifications:**

* Must be at least 18 years old.

* Must have a High School diploma or equivalent.

* Must have at least one year of basic computer knowledge.

* Must be able to read, write legibly, understand English and have excellent written and oral communication skills.

* Must have excellent guest service skills.

* Must have the ability to correctly count change.

* Must be able to stand for extended periods of time.

* Must be flexible with shift and days off.

* You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.

* Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.

* Must maintain confidentiality.

A Team Member who resigns with proper notice may apply for rehire after 3 months from the effective date of their termination.

A Team Member who has their employment terminated by any gaming facility or who resigns without proper notice may be eligible for rehire subject to the following schedule:

* 1st occurrence must wait 6 months from the effective date of termination or resignation without proper notice

* 2nd occurrence must wait one year from the most recent effective date of termination or resignation without proper notice

* Any occurrence beyond the 2nd must wait three years from the most recent effective date of termination or resignation without proper notice.

Please note that occurrences do not reset regardless of length of time between them.

A Team Member whose employment is terminated as a result of not being able to return to work upon exhaustion of the Fair Employment Leave will be eligible for rehire without a waiting period once they have been released back to work by a qualified physician.

A Seasonal Team Member whose employment is terminated will be eligible for rehire without a waiting period if they successfully complete their most recent seasonal employment.

Must not be currently on a Security Ban from Odawa Casino during the time of application.

To apply for any Dual Rate positions the applicant must be currently employed and in good standing with OCR.

Must be able to obtain a gaming license in accordance with the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.