Job Description The iconic Wolfeboro Inn & Wolfe's Tavern is actively searching for a passionate, organized, and results-driven Hotel General Manager to lead our team of hospitality professionals. The right candidate will be a hands-on leader, adapting to situations that include working line-level positions as needed and willing and able to participate in daily duties to better the overall success of the team and ultimate satisfaction of the customer. The Wolfeboro Inn and Wolfe's Tavern, managed by Hay Creek Hotels, the Jewel of Lake Winnipesaukee , positioned on the shores of Lake Winnipesaukee in the historic small town of Wolfeboro, NH. It offers 44 lodge-styled guest rooms, a steamship style boat - The Winni' Belle, and one of the only authentic New England pubs in the Lakes Region. Wolfeboro is a highly seasonal family-friendly summer destination with unlimited outdoor activities and astounding lake views. Visit wolfeboroinn.com and wolfestavern.com for more information. Job Summary:
- Responsible for overseeing successful operations in all property departments, including Guest Services, Housekeeping, Restaurant & Bar, Sales & Marketing, Private Events, and Engineering.
- Create and maintain relationships with clients and guests in all areas, with a strong passion to elevate one's overall experience at the property. Must be willing to become the face of the property, exercising pro-active community involvement and interpersonal guest services.
- Enforce outstanding internal and external customer service standards according to Hay Creek Standard Operating Procedures.
- Oversee and assist in all associate management, including creative recruitment, interviews, hiring and onboarding, training and development, progressive discipline, motivation, rewarding, and termination of staff.
- Manage positive Employee Relations to instill a fun, exciting work environment in line with HCH Beliefs and Culture Model.
- Manage overall hotel and departmental budgets through ensuring effective scheduling, accurate forecasting, managing inventory, controlling expenses, reviewing labor costs, creative promotions, and enforcing systems and controls.
- Responsible for practicing and ensuring compliance in all health, sanitation, safety and security laws, labor laws, state certifications/licensing, and all internal policies and procedures.
- Work closely with all Managers in developing sales and marketing strategies (i.e.; menus, advertisements, entertainment, food & beverage promotions, signs, incentives, flyers, e-blasts, social media, etc.) and coordinating the management of all third-party marketing resources.
About Hay Creek Hotels: Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to 'Delight & Surprise' our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location. Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions' finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm-to-table food brings sensational seasonal menus with creative twists on old classics. Our Core Values and Beliefs; We promote and support a culture that Delights & Surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, I can, I am, I own, empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations. Hay Creek offers an extensive benefit and incentive package, including;
- Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
- Competitive Salary/Wages
- Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
- Standard Annual Performance/Salary Reviews
- Merit and Cost of Living Adjustments
- Complimentary Meals Daily
- Free Parking
- Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
- Discounts at specific property partners (NEIRA, Historic Hotels of America)
- 50% Discount when Dining at any HCH Property
- Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
- Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
- Supportive, open-door policy work environment
- Work Culture that is fun, energetic and motivating
- Employee Recognition Program - 'Delight and Surprise Dollars'
- Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.
To learn more, visit us at www.HayCreekHotels.com and be sure to Follow @Hay Creek Hotels on Linkedin for future employment updates! 907 Main / The Dial Conde Nast Traveler, 15 Best Hotels in Boston 2020 Abbey Inn & Spa / Apropos Restaurant USA Today, #3 Best New Hotels in the United States 2020 Centennial Hotel / Granite Restaurant & Bar US News & World Report, Top Hotels In US, Top 5 New Hampshire Chebeague Island Inn Conde Nast Traveler, Reader's Choice, Top 10 New England Eagle Mountain House & Golf Club / Highfields Restaurant Trip Advisor, Traveler's Choice, 5th Consecutive Year The Breakwater Inn & Spa / Striper's Waterside Restaurant Conde Nast Traveler, Reader's Choice, Top 5 New England The Brunswick Hotel / Noble Kitchen & Bar Open Table, Diners Choice, American The Exeter Inn / Epoch Restaurant & Bar Open Table, Diners Choice, Great Brunch Windham Hill Inn US News & World Report, Top Hotels In US, Top 10 Vermont Experience and Skills
- Recent 3+ years Hotel General Manager experience required
- Experience in New England region preferred
- Strong background in Rooms Division, Sales & Marketing, and F&B operations
- Excellent computer skills including; Excel, Word & Outlook
- Experience in Property Management and POS Software
- Excellent verbal and written communication skills.
- Strong Cost Management skills, with the ability to meet or exceed strict budgetary expectations.
- Daily Revenue and P&L Reporting exposure and knowledge
- Strong background in hotel forecasting preferred
- Comfortable with managing and leading a team with motivation, accountability, and regular follow-up
- Ability to establish a strong service culture and maintain high customer service standards
- Ability to multitask, adapt to change, think quickly, and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality
- Successful completion of background check and/or DMV check
- Weekend availability for high volume days is required