Are you an experienced hospitality leader who is driven to deliver outstanding customer experiences looking for a role that provides value in the following related to your job: work-life balance, friendly, casual work environment; willingness to help others; drive for process improvement; willing to put in the extra efforts? We are seeking for a Hotel General Manager for the Fairway Inn & Suites! The Fairway Inn & Suites, formerly known as Par 5 Resort, is now under new owners and new management and we are excited to add new team members to the resort! This property offers guests offers breathtaking views, picturesque fairways and a unique location in Mishicot, WI., which is just 35 minutes away from Green Bay.We are currently accepting resumes for a General Manager. Ideal candidates will have prior hospitality leadership experience, a familiarity with Choice Brand Standards, working at an Independent Brand property, and experience with SkyTouch or Choice Advantage PSM, the ability to lead and develop a team, is self-motivated, enjoys networking and has an interest in sales/marketing, and the availability to understand and be flexible with the business/staffing demands of the hotel. Key responsibilities may include, but are not limited to:
- Answer inquiries pertaining to hotel policies and services, and resolve complaints
- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments
- Communicate with other managers to ensure coordination of hotel activities
- Monitor the revenue activity of the hotel - supporting, directing, as well as participating in the sales and marketing efforts
- Train and develop staff members
- Observe and monitor staff performance to ensure efficient operations and adherence to property and brand policies and procedures
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance
- Assign duties to workers, and schedule shifts
- Interview and hire applicants
- Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection
- Collect cash payments and record information pertaining to funds and expenditures
- Prepare required paperwork pertaining to departmental functions
- Perform marketing and public relations activities
- Organize and coordinate the work of staff and conference personnel for meetings to be held on property
- Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry
- Participate in all brand training and development opportunities
- Manage and maintain temporary training facilities
Some qualifications that are ideal:
- Previous sales and marketing experience or previous brand experience preferred
- Ability to learn and understand the hotel's property management system
- Must possess good communication skills in order to effectively and professionally deal with hotel guests, general public and hotel employees
- Ability to effectively handle guest and/or employee issues, concerns or conflicts
- Ability to establish and build successful rapport with guests and hotel employees
- Must possess the ability to inspire and motivate employees to work together as a team as well as fostering empowerment within the hotel
Physical Requirements may include but are not limited to:
- Ability to lift up to 20 lbs.
- Ability to sit and/or stand for long periods of time.
- Exposure to indoor and outdoor temperatures.
- Exposure to various noises including telephone, computers, kitchen equipment, televisions, printer/scanners/ and radios.
- Exposure to various cleaning and sanitizing chemicals.
- Exposure to dust and other items that may be related to construction and remodeling.
Benefits such as:For all team members:
- Eligibility to enroll in the 401(k) after 6 months of service.
- 100% match at 3% contributions, 50% up to 5%.
- Paid Time Off - Sick & Vacation
- Holiday Pay
- Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa.
- Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties.
For regular full time team members/leadership team:
- We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.
Our management company is a privately held hotel development and management company with our corporate office located the Midwest The combined experience in hotel development and property-level operations, together with the corporate leadership team consisting of specialized hospitality industry experts, make our organization a leader in the industry and experts in delivering a first-class guest experience. The combined experience developing, opening and managing hotels and indoor waterpark resorts is unmatched.Our mission is to provide comfortable, clean, safe and memorable guest experiences. It is a core value of ours to become involved with the local communities where we do business.