Who AreWe? RAM Hotels a dynamic, thriving, innovative hotel management company headquartered inColumbus, Georgia. Over the last fewyears, we have quietly and steadfastly taken our place as a leader in thehospitality industry of corporate America; while serving some of the mostwell-known midscale hotel brands in key markets throughout the Alabama andGeorgia region. We strive to meet ourguests demands while continuously changing the perception of the hospitalityindustry. When you join RAM Hotels, youdo more than simply switch companies to advance your career, you become part ofthe RAM Hotels family!
POSITION: General Manager JOBSUMMARY The General Manager will oversee all aspects ofproperty management in accordance with our company 's policy, establishedprocedures, brand standards, and mission statement. The General Manager will assume theresponsibility of improving our level of service to enhance profitability ofour hotel which includes maximization of financial performance, guestsatisfaction and staff development within established quality standards. The General Manager will oversee all hiring,training, development, and discipline of congenial, efficient and effectiveteam members. The General Manager willpromote sales activity to maintain and increase occupancy and average dailyrate (ADR) while maintaining the property in an efficient and cost-effectivemanner maximizing guest satisfaction and profitability. If your passion is delivering quality andvalue, this may be the job for you.
JOBRESPONSIBILITIES- Direct the day-to-day activities of the hotel establishment; supervise direct reports and indirect reports; perform supervisory responsibilities in accordance with the company policies, training programs, and applicable laws; plan, organize, and assign work as needed; develop and communicate strategies and goals; train and advise team of policies and procedures; responsible for recruiting, interviewing, hiring, and performance appraisals
- Set performance expectations as aligned in the General Manager Standard Operating Procedures manual; ensures regular, on-going communication is communicated within all departments of the hotel establishment; create an operations environment that ensures consistent guest satisfaction; monitor the performance of the hotel establishment through verification and analysis of guest satisfaction tools and financial reports; continually communicate a clear and consistent message regarding departmental goals to produce desired results
- Maintain product and service quality standards by conducting ongoing evaluations and investigating guests and employee complaints and providing resolution; develop long and short-term financial objectives that aligns with the company's mission statement and objectives; prepare financial reports for executive leadership with clear and concise explanations pertaining to operational effectiveness, trends, and variances.
•Analyze current/potential market sales andtrends; coordinate all activity to maintain and increase revenue and market sharethrough added business volume and increase rate; ensure brand initiatives areimplemented and communicate follow-up actions to team members as necessary;identify key drivers of business success and keep leadership focused on thoseconsidered most critical•Reinforce and maintain high standards of safetyand cleanliness to ensure guest expectation is achieved; assist with emergencyand security procedures if and when needed; promote good safety practiceswithin the hotel establishment of team members and guest; establish and monitorpreventive maintenance program to protect physical assets of the hotelestablishment•Focus on building the hotel establishment topline revenue by assisting in the development of a sales and marketing strategy;provide input and support overall sales strategy; provide recommendation tomeet yield and penetration objectives; develop strong community and publicrelations by participating in local events and sponsor events showcasing thehotel establishment
- Perform other tasks as necessary or required to meet or exceed guest satisfaction
PROFESSIONALEXPERIENCE- Bachelor's degree in hospitality management orsimilar degree or an equivalent combination of education and experience
- Hotel operations experience to include knowledge ofall applicable laws, ordinances, regulations, and requirements of federal,state, and municipal authority
- Certified Hospitality Administrator designation(preferred)
- Presentation/Facilitation Skills (preferred)
- Excellent customer service skills
INDUSTRY EXPERIENCE- Previous experience in the hospitality industry(preferred)
- Hotel Management Operations experience(preferred)
- Knowledge of government relations regarding hoteloperations (preferred)
REQUIRED SKILLS- Ability to work in a fast-paced environment
- Must be flexible to work varied schedules
- Ability to delegate and direct the activities ofthe team to ensure efficient operation
- Excellent written and oral communication skills
- Must have the physical ability to walk, bend, andstand for long time periods
- Must be able to lift up to 25 lbs.
ESSENTIAL SKILLS•Ability to express compassion while remainingcomposed; ability to remain calm and focused while working under pressure•Promote the property by demonstrating a top-notch attitude toward our guests which includes anticipating the guestsneeds be proactive •Ensure that you are always a positiverepresentation of the property; embrace and respect diversity andmulti-cultural environments
BENEFITS RAM Hotels hires the best people, we workextremely hard to provide benefits that make work-life balance that much moreenjoyable. As a leader in the hospitality industry; we promoteadvancement opportunities, we offer our eligible employeescomprehensive health benefit packages for you and your family, vacation time,quarterly bonuses, and other additional perks being an employee of RAMHotels.
RAM Hotels is an EqualOpportunity/Affirmation Action employer. All qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability, or protected veteran status.