Job Summary:The Hotel Housekeeper is responsible for ensuring a high standard of cleanliness, orderliness, and guest satisfaction by servicing guest rooms, public areas, and back-of-house spaces. This role involves attention to detail, efficient time management, and dedication to creating a welcoming and comfortable environment for hotel guests.Key Responsibilities:
- Room Cleaning and Maintenance: Clean and service assigned guest rooms, including making beds, dusting, vacuuming, sanitizing bathrooms, and replenishing room amenities.
- Public Area Cleaning: Maintain cleanliness and order in common areas, such as hallways, lobbies, and lounges, to uphold the hotel's standards.
- Linen and Towel Management: Change and replace linens, towels, and other amenities in guest rooms following hotel protocols.
- Guest Requests: Respond to guest requests promptly, providing additional items or services as needed to ensure guest satisfaction.
- Inventory Control: Report and track the use of cleaning supplies and amenities, ensuring items are stocked and reordering as necessary.
- Damage and Maintenance Reporting: Identify and report any maintenance issues, damages, or lost items found in guest rooms or public areas to the maintenance or front desk teams.
- Compliance and Safety: Follow health and safety guidelines to ensure guest and employee safety, including the proper handling of cleaning chemicals and equipment.
- Team Collaboration: Work with other housekeeping staff, supervisors, and hotel management to ensure efficient operations and high-quality service.
Qualifications:
- High school diploma or equivalent preferred.
- Prior experience in housekeeping or cleaning is advantageous but not required.
- Attention to detail and strong organizational skills.
- Ability to work independently and manage time efficiently.
- Friendly and professional demeanor with excellent guest service skills.
- Knowledge of cleaning supplies and their safe use.
Physical Requirements:
- Ability to stand, walk, and bend throughout the shift.
- Ability to lift up to 25 lbs and handle cleaning equipment.
Work Environment:This position involves working in a variety of hotel areas, including guest rooms and public spaces, with some exposure to cleaning chemicals and equipment.