Job DescriptionJOIN A TEAM THAT GOES ALL-IN ON YOUCaesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you! BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:
- FREE Downtown Team Member Parking
- Discounted Monthly Bus Passes
- Free Team Member Assistance Program
- Team Member Discounted Hotel Room Rates
- Fun and Free Team Member Events
- Discount Program within Caesars Partner Network
- Tuition & Student Loan Debt Repayment Assistance
- First Time Homebuyer Program
- Child Care Assistance Program
- 401k Matching
ABOUT THE ROLE: The Housekeeping Office Coordinator plays an important role in managing and organizing the daily operations of the housekeeping department. The Office Coordinator oversees inventory control, coordinate housekeeping schedules and ensure that guest rooms and public areas meet the highest standards of cleanliness and presentation while collaborating with other hotel departments, handling guest requests and feedback, and supporting the housekeeping team to maintain operational efficiency and guest satisfaction.
- Provide exceptional service and information to hotel guests and outside callers
- Ensure that guest rooms are cleaned efficiently, and guest preferences are met
- Prepare Opening the House duties, run LMS Housekeeping Section Report and assign work assignment to Housekeepers according to their sections
- Distributes keys according to department policies and procedures.
- Follow-up with guest departures throughout the day, keeping abreast of challenges with room turns, processing late check out requests and acting as liaison with the Front Desk department to ensure the efficient turnover of hotel rooms for the day.
- Ensure that all rooms are accounted for and made available to the Front Desk to assign to guests
- Responsible for supporting the Housekeeping department for administrative duties
- Checks the key cabinet at the end of each shift to make sure that all keys allocated to housekeeping recounted for, mobile phones
- To ensure that the notice board is updated correctly at all times
- To coordinate with the Team Leaders and ensure that the current room statuses are updated in the system at all times
- Registers lost and found in the register, hand over and follow-up with the security department
- To report any unusual incidents, complaints, unauthorized persons in rooms and any sick or irregular behavior of guests or colleagues to the Housekeeping leaders on duty
- To update and maintained the daily mobile phone tracking sheet accurately
- Ensure equipment in Housekeeping Office, including office supplies are stocked at all times with adequate supplies of paper, toner and call maintenance engineers when required
- Generates weekly schedules for Housekeeping, which includes Guest Room Attendants, Turndown Attendants, Public Area Attendants, Housepersons and Runners.
THE IDEAL CANDIDTE:
- High school diploma or equivalent; a degree in Hotel Management or a related field is a plus. At least one-year related experience and/or training; or equivalent combination of education and experience.
- Previous experience in a housekeeping or front desk role is preferred.
- Strong organizational and communication skills.
- Attention to detail and the ability to multitask in a fast-paced environment.
- Knowledge of housekeeping equipment and cleaning techniques.
- Ability to work collaboratively with various hotel departments.
- Understanding of and commitment to safety and hygiene protocols.
- Six months previous experience in personal computers required; must be familiar with Windows and Excel.
- Must possess excellent customer relations and communications skills.
- Must be able to read, write, speak, and understand English.
- Must be able to get along well with co-workers and work as a team.
- Must present a well-groomed appearance.
- Must type at least 35 wpm.
A FEW MORE THINGS:
- Must be able to continuously maneuver around housekeeping department and hotel.
- Must be able to bend, stoop, crouch, kneel, twist, balance and work at desk when performing job functions.
- Respond to visual and aural cues.
- Must be able to work under press in a fast-paced environment and complete assignments in a timely manner.
- Must have the manual dexterity to operate the computer and other necessary office equipment.
- Must be able to respond calmly to demands of internal customers and work in pressure situations.
- Must be able to work independently.
- Must be self-motivated and able to handle more than one function at a time by being well organized.
GAMING PERMIT: N/AThe above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.About UsCaesars New Orleans Casino & Hotel earned recognition as a City Business Best Places to Work honoree and was named #1 Large Employer in the New Orleans area by the Times-Picayune Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, Create the Extraordinary . Our vision, Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars . If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.