JOB DUTIES AND RESPONSIBILITES:
- Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style.
- Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer's expectations.
- Provides professional greeting when interacting with guests and housekeeping personnel.
- Ensures that all assigned rooms are properly cleaned with amenities and guest supplies properly placed as standards dictate.
- Ensure that all housekeeping closets are properly stocked and neat and clean.
- Responsible for reporting any Maintenance issues to dispatch.
- Accurately uses proper telephone/radio techniques and etiquette.
- Ability to relate effectively in one-on-one situations with guests and other members of the Company.
- Be completely knowledgeable about all Bally's programs, promotions, activities and functions.
- Answer patrons' complaints and resolves problems.
- Must carry out safety and emergency procedures including, but not limited to; fire, crowd control, inclement weather and bomb threats.
- Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.
- Must interact with guests and other Room Attendants in a courteous, empathetic and discreet manner.
- Supports and maintains Bally's courtesy guidelines to guests and employees.
- Promote outstanding guest relations.
- Perform tasks outlined on daily checklist.
- Performs other duties as assigned
EDUCATION AND/OR EXPERIENCE: High school diploma or general education degree (GED); or one year's previous experience and/or training; or equivalent combination of education and experience.