Hotel Manager
: Job Details :

Hotel Manager

Requisition ID: 2024-58355

Category: Hotel Management

Job Location: US-TX-Dallas

Property: The Joule

Compensation Type: Yearly

Company: Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna, and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues.

Location: The Joule Dallas, TX

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. The Joule has become a cultural, shopping, and dining destination-a forerunner in the renaissance of downtown Dallas.

Overview

The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and developing employee training and engagement, while maintaining the integrity of the hotel.

Responsibilities

• Tour the operating departments daily, ensuring smooth operation and staffing in all areas, making adjustments as needed via department heads.
• Conduct weekly staff meetings, including training sessions.
• Conduct one-on-one meetings with operational department heads to ensure proper training, review of financials, goals, and operational performance.
• Attend operational line-ups at least once a week (Housekeeping, Front Desk, Culinary, and Banquets).
• Attend daily morning management operations meetings.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold monthly financial reviews with all department managers and available supervisors.
• Ensure department heads maintain budgeted productivity levels and follow Highgate Hotel standard accounting procedures.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Maintain, develop, and monitor the effectiveness of the Lobby Ambassador program.
• Ensure compliance with all Highgate Hotel policies and procedures.
• Oversee the hotel's budget and monthly forecast processes.
• Ensure training in service standards is taking place in each department.
• Manage payroll procedures, overtime, and meal break penalties according to Highgate SOP.
• Ensure compliance with PCI protocols by all operational departments and vendors.
• Assist in creating a positive team-oriented environment focused on guest satisfaction.
• Inspect rooms regularly with both the Housekeeping Manager and Property Engineer.
• Ensure daily processing of invoices using the A/P process.
• Ensure timely receipt of financial documents by the Corporate Office monthly.
• Ensure cleanliness and maintenance of the physical property through inspections.
• Ensure employees are attentive, friendly, courteous, and efficient in their interactions.
• Forecast the hotel's financial position monthly and analyze data for accurate reforecasting.
• Conduct operational management interviews and ensure compliance with hiring procedures.
• Interview prospective final candidates for vacant operational management positions.
• Perform department manager performance appraisals and ensure compliance with standards.
• Motivate, coach, counsel, and discipline management personnel according to Highgate SOP.
• Perform any other duties as requested by upper management.
• Ensure fair and equitable treatment of all employees according to Highgate SOP.
• Meet clients on the property to assist in the sales effort.
• Be present in public areas during peak times, greeting guests and offering assistance.
• Ensure hotel safe handling procedures and monthly audits are followed.
• Conduct monthly credit meetings and take an active role in hotel credit policies.
• Complete required corporate training modules and become certified to train others.
• Ensure all scheduled meetings take place on the property.

Qualifications

• At least 6 years of progressive experience in a hotel or related field.
• Or a 4-year college degree and at least 4 to 5 years of related experience.
• Or a 2-year college degree and at least 5 to 6 years of related experience.

#J-18808-Ljbffr