Hotel Manager
: Job Details :

Starting Pay Range: $56K - $70K/yrA major expansion is coming to Point Place Casino! We are seeking an experienced and dynamic Hotel Manager to lead operations for a brand-new, multi-story hotel with 100 guest rooms and eight luxurious suites.What we value:* Positivity - Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.* Growth Opportunities - We offer a successful journey, including hands-on training and support to advance your career.* Empowerment - We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.Why choose Point Place Casino?* Paid weekly* Variety of schedules* Paid time off* Tuition assistance* Career-building professional development* Discounts from dining to fuel to concerts* Team Member appreciation events* Quality healthcare and dental benefits* A robust 401k retirement plan* Dealer School* Finance Scholarship ProgramWhat you will do as a Hotel Manager:* Effectively manages all aspects of Hotel operations; ensuring service standard levels are consistently met. Inspects rooms daily to ensure standards are being met.* Effectively leads the Housekeeping and Front Desk staff to ensure all areas are meeting our departmental policies and procedures.* Ensures laundry is being done properly and follows all laundry SOP's.* Effectively schedules team members ensuring sufficient front desk and housekeeping coverage at all times and that labor is in line with occupancy levels.* Ensures front desk team members maintain complete knowledge of, and follow all enterprise and departmental policies and procedures.* Maintains sufficient levels of all Hotel materials and supplies. Orders needed materials in a timely manner and that inventory of items are kept up.* Regularly ensures that all systems are in working order and maintains complete knowledge of all system applications (ie. L. M.S., Electronic Keys, Telephone System).* Ensures the Sundries are displayed and maintained for guest accessibility.* Effectively answers guest questions, solves problems, and handles all guest's issues in an appropriate and professional manner.* Consistently maintains a professional working relationship with Accommodations, Food & Beverage, & TS Front Desk to ensure a seamless guest experience.* Manages room blocks, hotel forecasting and pricing of hotel rooms at the direction of the Strategic Revenue Optimization department, PPC General Manager, and Director of Hotel Operations. Maintains responsibility for hotel room inventory.* Works closely with Grounds and Facilities to maintain property aesthetics as well as addressing maintenance issues within the hotel rooms.* Maintains complete knowledge of property management system and trains others on its intricacies.* Completes period end variances and yearly budget. Ensures hotel operations are operating efficiently.* Ensures lobby and Hotel areas are maintained and clean, as well as the hotel laundry area and housekeeping areas.* Develops and maintains full knowledge of Turning Stone Rewards, all casino properties, including Turning Stone Resort & Casino, and amenities and familiarity with surrounding area and attractions to be able to assist with guest inquiries.To be successful as a Hotel Manager, you'll need:* At least a 2-year college degree.* Experience in a leadership role in a resort atmosphere.* Hotel front desk and housekeeping experience.* To accommodate a flexible work schedule.* Computer skills, with experience in Microsoft Office (Word, Excel, etc.).* Excellent communication and leadership skills.* Must be able to stand/walk for long periods of time and lift up to 41-50 pounds.Who We Are:We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.Why You Will Appreciate Us:At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!#LI-DNI