Hotel Night Auditor
: Job Details :

Creates 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations; Give personal attention, takes personal responsibility and uses teamwork; Listens and apologizes with empathy, finds a solution and follow through when resolving guest problems; Assumes the responsibility to notice when the guest is not satisfied and finds a resolution. Greet, register, and assign rooms to hotel guests; Thorough knowledge and demonstration of FACE at every guest interaction; Inputting and retrieving information from the computer; confirmation and accuracy of guest information and room rate; Keep records of room availability and guests' accounts on computer; Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages and promotions; Compute bills and collect payments; Make and confirm reservations; Issue room keys, provide guest location of room and property amenities and relay instructio...Night Auditor, Hotel, Auditor, Night, Reservations, Retail, Audit