The Best Western Plus Secaucus has an immediate opening for a Hotel Operations Manager at our newly Renovated property.Experience:
- Minimum of 2 years' experience as an operations Manager or Front Office Supervisor in similar type & size hotel preferred
- Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas.
- 2 years additional management experience (of which 1 year is in hotels)
- Ensure consistent implementation and review of SOPs throughout all Departments.
- Local market experience preferred
SummaryResponsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.Essential Job DutiesHotel Profitability:Ensures the attainment of established budgeted goals for all departments of Hotel
- Monitors compliance with labor standards and staffing guidelines by all departments
- Monitors compliance with annually established room rate plan
- Monitors operating expense tracking system for all departments
- Attends and/or Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals
- Monitors rooms inventory and merchandising procedures.
- Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment
- Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials
- Assures compliance with established Manager On Duty (M.O.D.) Program
- Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings
Asset Management:Exceeds Brand and/or Ownership quality standards ensuring a favorable franchise inspection grade for the property
- Assists General Manager in reporting, budgeting, rate strategies and any other administrative duties
- Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
- Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems
Guest Satisfaction/Public Relations:Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets
- Evaluates guest complaints and ensures corrective action is taken by department heads
- Monitors guest responses, responding as needed; executes action plan to correct issues
- Hosts social events/receptions as required by the Brand and/or Ownership
- Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel
Human Resources:Ensures employees are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals
- Interviews, selects, trains, and counsels associates
- Ensures that all new hires are given the proper onboarding experience
- Assists in ensuring that staff is properly trained by their managers
- Ensures with the General Manager adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
- Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)
Personal Development:Ensures continual efforts are made to increase management abilities and knowledge
- Attends annually a minimum of one advanced management training seminaras directed by the General Manager
- Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology
- Attends franchise & Ownership mandated training courses as required
Skills/QualificationsEducation:
- Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree
Certifications / Licenses:
- Must possess and maintain a motor vehicle operator's license in good standing
Additional Skills:
- Ability to multi-task
- Ability to communicate effectively, both written and oral
- Bilingual (Spanish & English) preferred, depending on market
- Ability to work the shifts required for the position
- Ability to learn and adhere to Brand & Ownership standards
- Ability to take information from various sources and determine a responsible course of action
- Ability to understand interdepartmental relationships
- Ability to operate office equipment and industry specific software (Quickbooks, M3, ADP and Jonas Chorum PMS)
- Ability to remain calm during stressful situations
- Ability to motivate and lead a team
- Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports
- Proficient in Microsoft Office
- Proficient in Google Apps for Work preferred
Physical Demands
- Walking and Standing: 60 -70%
- Sitting: up to 30-40%
- Bending, Stooping, Reaching: Occasionally
- Lifting, Push/Pull: 40 lbs infrequently
- Driving: Occasionally
- Traveling: Infrequently
Environmental Conditions:
- Inside: Protection from weather conditions, but not necessarily from temperature changes.
- Outside: Transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions