Hotel Sales Coordinator
: Job Details :

The Hilton Garden Inn Milwaukee Northwest Conference Center is seeking a lively individual with a flair for organization and eye for helping get things done. If you are ready to hit the ground running with an exceptional sales team, then we encourage you to apply!Our Sales Coordinator role is the foundation of the sales department and vital to the team's success! This role is full time M-F and entry-level. Two years Hilton or related brand experience is preferred, responsible for room inventory management and general support of the Sale and Catering team. Key functions and skills include, but are not limited to:Essential FunctionsSales office incoming call lead catcher30/60/90 day Pick-Up CallsBlock and inventory managementBuilds room blocksInputs rooming lists (RAPID)Releases unused roomsWeekly rooms forecasting in Delphi FDCFollows up with Thank You/Group SurveyEnd of month group and catering entry in Delphi FDCEntry of final group pick upEntry of final cateringMarking all group completePrepares group resume packets and distributes to front deskDaily ReportingArrivalsDeparturesCreates diagrams for in-house meetingsCreates BEOsOrders Food & Beverage for meetingsTours for walk-in customers (qualify and handoff to manager)Produce and send booking links for BT and group contractsAssist Sellers with follow up and voicemail managementBuilds company rate programs and group blocksPrepares weekly, monthly, and quarterly reportsTotal commitment to delivering guest experience and serviceAdditional Job DutiesRespond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.Provide a professional image at all times through appearance, dress, and presence...Follow company policies and procedures and department SOP's is able to effectively communicate them to others.Display strong knowledge of hotel property, amenities, area attractions and transportation.Support all Hotels and/or Company initiated Guest and Associate ProgramsBring teamwork attitude and energy each day!