Job Type Full-timeDescriptionJob Summary:Provide crisis intervention and supportive counseling to victims/survivors of domestic and sexual violence consistently and ethically within the mission and values of the agency.Essential Dutiesand Responsibilities:
- Answer hotline calls from main office or shelter, as scheduled.
- Provide immediate safety planning with each caller.
- Support victims/survivors in decision-making by providing correct information and available options regarding information and referrals; court, law enforcement, medical and social services advocacy/accompaniment.
- Advocating that the rights of the victims/survivors of domestic and sexual violence are being met.
- Gather information and data pertaining to victims/survivors of domestic and sexual violence.
- Inform victims/survivors of all YWCA Crisis Services programming including shelter, groups, counseling and 24-hour hotline.
- Maintain current information on laws; policy and procedures regarding domestic and sexual violence.
- Maintain positive working relationships with community agencies, courts, law enforcement, and medical professionals.
- Attend all required training sessions and webinars.
- On-call coverage as scheduled.
- All other duties as assigned.
Education:
- AS degree in human services; criminal justice; social work or related field preferred or 2 years experience in the field of domestic and sexual violence.
Required, Specialized, or Technical Knowledge:
- Acceptance and support of the YWCA Mission
- Ability to maintain confidentiality
- Ability to interact with staff, residents and/or agencies while maintaining confidentiality
- Well organized and Flexible
- Strong written and verbal communication skills
- Ability to work independently with little or no supervision
- Ability to work with and interact with diverse populations
- Must have reliable transportation and the ability to travel
- Knowledge of Microsoft computer software.
Expectation for all Employees:Supports the organizations mission, vision and values by exhibiting the following:Þ IntegrityÞ RespectÞ CommitmentÞ CompassionÞ CredibilityÞ ExpertiseÞ TeamworkEquipment Used:• Computer, fax, adding machine, telephone, voice mail, copier. Must hold a valid driver's license and insurance and be able to travel as necessary.Physical Activities:• Climbing, balancing, stooping, kneeling, crouching, walking, grasping, talking, hearing.Physical Demands:• Sedentary work exerting up to 25 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Visual Acuity Required:• Heavy acuity is required in this position.Work Conditions:• There is no substantial exposure to adverse environmental conditions with the exception of weather-related travel conditions.Salary Description $17.00 - $17.50/hr