Location: Lake Forest,IL, USA
Opportunity: House Person
Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards.
Your Growth Path
Housekeeping Supervisor/Guest Service Agent - Executive Housekeeper or Front Office Manager
Your Focus
* Greet and acknowledge guests in a courteous and friendly manner.
* Inspect assigned areas and perform cleaning tasks accordingly.
* Collect trash from the service landings and dispose of in outside trash dumpsters.
* Vacuum and dust guest corridors.
* Pick up bed and other linen from hotel floors and transport to the laundry collection site.
* Deliver clean linen to assigned sections.
* Report maintenance issues.
* Maintain cleanliness and organization of guest areas.
* Respond to guest inquiries and assistance.
* Work as a room attendant when staffing shortages occur or during peak periods.
* Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
* Follow sustainability guidelines and practices related to HHM's EarthView program.
* Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
* Ensure overall guest satisfaction.
* Perform other duties as requested by management.
Your Background and Skill
* High School diploma preferred.
* Previous housekeeping experience required or equivalent training preferred.
Work Environment and Context
* Work schedule varies and may include working on holidays, weekends and alternate shifts.
* Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas.
* Usage of cleaning chemicals.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
Source: HHM Hotels