HHM Hotels
Location: Ithaca,NY, USA
Date: 2024-11-13T11:37:14Z
Job Description:
Opportunity: House PersonClean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards. This is an overnight shift.Your Growth PathHousekeeping Supervisor/Guest Service Agent - Executive Housekeeper or Front Office ManagerYour Focus* Greet and acknowledge guests in a courteous and friendly manner.* Inspect assigned areas and perform cleaning tasks accordingly.* Collect trash from the service landings and dispose of in outside trash dumpsters.* Vacuum and dust guest corridors.* Pick up bed and other linen from hotel floors and transport to the laundry collection site.* Deliver clean linen to assigned sections.* Report maintenance issues.* Maintain cleanliness and organization of guest areas.* Respond to guest inquiries and assistance.* Work as a room attendant when staffing shortages occur or during peak periods.* Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.* Follow sustainability guidelines and practices related to HHM's EarthView program.* Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.* Ensure overall guest satisfaction.* Perform other duties as requested by management.Your Background and Skill* High School diploma preferred.* Previous housekeeping experience required or equivalent training preferred.Work Environment and Context* Work schedule varies and may include working on holidays, weekends and alternate shifts.* Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas.* Usage of cleaning chemicals.What We BelievePeople Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own ItSource: HHM Hotels
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